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JO-202512: IT Support Specialist

KonnectHub

Role overview

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
  • Proven experience in an IT support, helpdesk, or technical support role
  • Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity software
  • Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN)

Responsibilities

  • Provide first-line technical support to employees and clients via phone, email, chat, or in person
  • Diagnose and resolve hardware, software, and network issues on time
  • Install, configure, and maintain operating systems, applications, and peripherals
  • Manage user accounts, permissions, and access rights in line with security policies

Key facts

Hard skills

Microsoft Networking Computer Hardware Remote Technical Support RemedyForce (Ticket Management Software)

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Customer Service
  • Problem Solving
  • Time Management

About the company

KonnectHub logo

KonnectHub

Company details

Links

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Job description

This is a remote position.

General Description 

We are looking for a skilled and customer-oriented IT Support Specialist to provide technical assistance to our team and ensure smooth operation of computer systems, software, and networks. The role involves troubleshooting issues, maintaining IT infrastructure, and delivering excellent support to both on-site and remote users. 

 

Job Responsibilities 

  • Provide first-line technical support to employees and clients via phone, email, chat, or in person. 
  • Diagnose and resolve hardware, software, and network issues on time. 
  • Install, configure, and maintain operating systems, applications, and peripherals. 
  • Manage user accounts, permissions, and access rights in line with security policies. 
  • Monitor system performance, perform regular updates, and apply security patches. 
  • Escalate complex issues to higher-level IT staff or external vendors when needed. 
  • Maintain accurate documentation of support requests, resolutions, and IT assets. 
  • Train staff on basic IT functions, security best practices, and troubleshooting techniques. 
  • Assist with system backups, disaster recovery procedures, and data protection compliance. 
  • Support onboarding of new hires by setting up workstations, accounts, and software access. 


Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field (preferred). 
  • Proven experience in an IT support, helpdesk, or technical support role. 
  • Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity software. 
  • Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN). 
  • Experience with remote support tools and ticketing systems. 
  • Strong problem-solving skills and ability to work under pressure. 
  • Excellent communication and customer service skills. 
  • Ability to prioritize and manage multiple tasks effectively.


Benefits

  • 100% remote – work from anywhere. 
  • An inclusive and supportive work environment. 
  • Competitive salary. 
  • Opportunities for career growth and professional development. 
  • Supportive and collaborative team environment. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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