Logo for OKX

VIP Relationship Manager, Vietnam

OKX

Role overview

Qualifications

  • 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
  • Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
  • Experience working with trading platforms or exchanges is highly advantageous.
  • Strong communication and written skills in both English and Vietnamese.

Responsibilities

  • Manage relationships with VIP clients in the local market.
  • Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
  • Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
  • Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.

Key facts

Hard skills

Customer Relationship Management Investment Banking Portfolio Management Banking Services Online Communication

Other skills

  • Sales Acumen
  • Analytical Skills
  • Multitasking
  • Communication
  • Calmness Under Pressure

About the company

OKX logo

OKX

Cryptocurrency Exchanges & Trading

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected. To learn more about OKX, download our app or visit: www.okx.com UK users follow: https://www.linkedin.com/company/okxuk/ Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Company details

Company typeLarge
IndustryCryptocurrency Exchanges & Trading
Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

This role offers the chance to drive OKX’s growth in high-value markets while building long-term relationships with influential clients. You will play a key part in shaping our VIP strategy, helping to expand OKX’s footprint across the local market.
 

What You’ll Be Doing

  • Manage relationships with VIP clients in the local market.
  • Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
  • Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
  • Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
  • Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
  • Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
  • Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
  • Maintain accurate data and information for weekly updates and analysis.
 

What We Look For In You

  • 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
  • Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
  • Experience working with trading platforms or exchanges is highly advantageous.
  • Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
  • Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • More that we love to tell you along the process!
 
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Media Relations Coordinator Related jobs

Other jobs at OKX

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.