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VIP Relationship Manager, Northeast Asia

OKX

Role overview

Qualifications

  • 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
  • Track record of managing HNW or institutional client relationships end-to-end.
  • Familiarity with trading platforms or crypto exchanges is a strong plus.
  • Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.

Responsibilities

  • Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
  • Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
  • Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
  • Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.

Key facts

Hard skills

Customer Relationship Management Portfolio Management Service Management Client Services Private Banking Wealth Management Financial Sales Cryptocurrency Exchanges

Other skills

  • Organizational Skills
  • Detail Oriented
  • Multitasking
  • Communication
  • Teamwork

About the company

OKX logo

OKX

Cryptocurrency Exchanges & Trading

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected. To learn more about OKX, download our app or visit: www.okx.com UK users follow: https://www.linkedin.com/company/okxuk/ Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Company details

Company typeLarge
IndustryCryptocurrency Exchanges & Trading
Company size1001 - 5000

Links

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Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity

You'll be on the front line of OKX's VIP growth in Northeast Asia — building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and VIP client management.

What You’ll Be Doing

  • Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
  • Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
  • Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
  • Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
  • Support client acquisition through offline events, campaigns, and referral programmes.
  • Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
  • Execute on team-defined VIP service standards and escalation protocols.

What We Look For In You

  • 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
  • Track record of managing HNW or institutional client relationships end-to-end.
  • Familiarity with trading platforms or crypto exchanges is a strong plus.
  • Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.

 

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • More that we love to tell you along the process!
 
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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