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Senior Software Engineer -Salesforce

Cetera Financial Group

Role overview

Qualifications

  • 7+ years of software development experience, including Salesforce development
  • Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations
  • Experience working in contact center or omnichannel environments (voice, chat, case management)
  • Proven ability to lead projects, drive decisions, and own end-to-end outcomes

Responsibilities

  • Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud
  • Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
  • Deliver solutions supporting omnichannel contact center capabilities
  • Lead end-to-end delivery from discovery through deployment

About the company

Cetera Financial Group logo

Cetera Financial Group

Financial Services

An at-scale wealth hub, Cetera Financial Group® (Cetera) offers financial professionals and institutions the latest solutions, support, and services. Breaking away from a commoditized and homogenous IBD model, Cetera instead creatively addresses advisors' and institutions' unique needs, whether they are seeking to grow, scale, or transition with a merger, sale, investment, or succession plan. Cetera proudly serves independent financial advisors, tax professionals, licensed administrators, large enterprises, as well as institutions, such as banks and credit unions, providing an established and repeatable blueprint for scalable growth. Cetera's approach empowers advisors to affiliate in whichever way they deem most appropriate. During the professional life cycle of their practice, the Cetera wealth hub helps to ensure each advisor's affiliation model identifies and ignites growth levers in a way that helps increase the value of their practice, people, and legacy. Cetera delivers holistic, unbiased financial planning and advice to Main Street investors, helping them achieve their version of financial wellbeing at all life stages. For financial professionals, Cetera provides growth and succession resources, an enhanced advisor tech stack and importantly, an experience where financial professionals don't feel like a number, but an integral part of Cetera's rich and thriving ecosystem. Home to more than 8,000 financial professionals and their teams, Cetera oversees approximately $322 billion in assets under administration and $115 billion in assets under management, as of December 31, 2022. In a recent advisor satisfaction survey of more than 14,000 reviews, Cetera's Voice of Customer (VoC) program vigorously measures advisor experience and satisfaction 24/7. Currently, it's ranked 4.7 out of 5 stars.

Company details

Company typeLarge
IndustryFinancial Services
Company size1001 - 5000

Links

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Job description

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do.

We are seeking a hands-on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences.

What You’ll Do

•    Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud
•    Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
•    Deliver solutions supporting omnichannel contact center capabilities, including: 
     •    Voice and call center integrations
     •    Live chat and digital engagement
     •    Email-to-case and case management workflows
     •    Agentic AI capabilities 
•    Lead end-to-end delivery from discovery through deployment
•    Drive technical design, architecture decisions, and solution strategy
•    Ensure production stability, performance, and issue resolution
•    Own release planning, including after-hours deployments when needed
•    Collaborate with Product, Architecture, and cross-functional teams to deliver business outcomes
•    Mentor engineers and promote best practices in code quality, CI/CD, and development standards
•    Drive innovation by incorporating AI-driven and agentic capabilities (e.g., Agentforce, AWS Bedrock)
•    Identify opportunities to enhance advisor and client experiences through automation and intelligent insights
•    Partner with vendors and third-party providers to deliver scalable, high-quality solutions

What We’re Looking For

•    7+ years of software development experience, including Salesforce development
•    Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations
•    Experience working in contact center or omnichannel environments (voice, chat, case management)
•    Proven ability to lead projects, drive decisions, and own end-to-end outcomes
•    Experience delivering solutions in Agile environments
•    Exposure to cloud technologies (AWS preferred) and modern architectures
•    Strong problem-solving, communication, and stakeholder management skills
•    A proactive mindset with a passion for innovation, AI, and continuous improvement
 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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