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Telesales Agent (German speaker)

National Pen

Role overview

Qualifications

  • Minimum of 1 year experience in sales
  • Fluent in written and spoken German
  • Passionate about delivering customer service
  • Highly organised with a strong attention to detail

Responsibilities

  • Calling existing customers and generating increased sales
  • Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets
  • Ensure customer issues are dealt with in an efficient manner
  • Achieve weekly individual sales targets

Key facts

Hard skills

Profit-Based Sales Targets

Other skills

  • Sales
  • Customer Service
  • Relationship Building
  • Social Skills
  • Detail Oriented
  • Self-Motivation
  • Goal-Oriented
  • Active Listening
  • Creative Questioning

About the company

National Pen logo

National Pen

At Pens.com, our mission is to make it easy and affordable for small businesses to create the perfect promotional products for their brand without breaking their budget. We’re proud to offer a wide selection of branded giveaways and promotional products, including pens, drinkware, bags, apparel, and more. At Pens.com, we promise our customers more. • MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If customers find it for less, we’ll match it. • MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later options, customers can get what they need, right when they need it. • MORE CONFIDENCE: Our Perfect Print Promise means each order is produced exactly as approved, or we'll make it right. As a National Pen brand, Pens.com provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India. This global presence underscores our commitment to the timely delivery of our products and services to customers across the markets we serve. Join us on this exciting journey to make a lasting impression with Pens.com, where we pledge to create exceptional customer experiences, inspire operational excellence, embrace and drive change, and empower our people. Visit https://careers.pens.com/ to learn more about our open roles. National Pen is a Cimpress company (Nasdaq: CMPR).

Company details

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Sales Agent (German speaker)

Job description summary:We are seeking people who are hardworking, motivated, driven and of course fun! As the Contact Centre Sales Agent, you will be required to sell a range of National Pen product to existing customers through outbound telephone calling. No cold calling required. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

 

*Fluency in German and English is a must for this role**

Benefits 

  • Orientation assistance such as opening a bank account and obtaining a social security number.
  • Accommodation sourcing assistance
  • Employee Assistance Program
  • Staff discounts
  • Flexible working options
  • Weekly payroll
  • Company pension

Daily job responsibilities

  • Calling existing customers and generating increased sales
  • Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets.
  • Ensure customer issues are dealt with in an efficient manner, informing the customer of any new products.
  • Verifying the order and customer details on-line
  • Achieve weekly individual sales targets.

 

What we need from you

 

  • Minimum of 1 year experience in sales, building relationships with key decision makers
  • Passionate about delivering customer service and managing customer expectations.
  • An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills.
  • Highly organised with a strong attention to detail.
  • Self-motivated and goal oriented.
  • Fluent in written and spoken German.

 

About Pens.com 

Pen.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia. 

To learn more, visit: www.PENS.com 

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

 

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Marcus Rivera

Chief Revenue Officer

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linkedin.com/in/marcusrivera
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