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ESM Architect

Hexaware Technologies

Role overview

Qualifications

  • Must be CSA Certified
  • Must have CIS-HR Certification
  • Strong in scripting, problem-solving, debugging, and testing skills
  • Well versed with creating Technical design documents

Responsibilities

  • Implement solutions ensuring security, integrity, scalability, and consistency of critical user data
  • Design and modify ServiceNow forms, workflows, scripts, transform maps, reports, dashboards, and business rules
  • Lead the configuration of ServiceNow instances
  • Develop and modify ServiceNow workflows/flows, forms, lists, business rules, UI components, record producers, catalog items, Agent workspace and tables

About the company

Hexaware Technologies logo

Hexaware Technologies

Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 24,166 employees, and thoroughly lives the company’s philosophy of ‘customer success, first and always’. Exciting, isn’t it? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon. To learn more, visit www.hexaware.com

Company details

Company size10001

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Job description

Role/Title: ServiceNow HRSD Architect

Location: Remote

 

Role Overview: 

 
As a ServiceNow HRSD Architect, you will play a crucial role in supporting HR ServiceNow case management , services and COE implementation as part of the employee experience. Collaborating with ServiceNow HR product owners, HR business users, and IT applications teams, you’ll contribute to delivering seamless global employee experience. Your responsibilities will include implementing solutions that ensure security, integrity, scalability, and consistency of critical user data. 
 
Key Responsibilities: 
 
  • Experience with SN HRSD design, architecture, and implementations with a fair understanding of ServiceNow HRSD model, plugins, and accelerators.
  • Hands-on development experience on HRSD platform
  • Design and modify ServiceNow forms, workflows, scripts, transform maps, reports, dashboards, and business rules.
  • Configuring HRSD portals.
  • Experience in multiple ServiceNow implementations
  • Lead the configuration of ServiceNow instances.
  • HR Case Management Implementation: Configuring and enhancing HR ServiceNow case management processes to improve employee experience. 
  • Collaboration: Partner with ServiceNow HR product owners, HR business users, and IT applications teams to deliver global employee experience solutions. 
  • Data Integration: Development and support of ServiceNow HR applications and integrations with third-party tools/applications 
  • Workflow Development: Develop and modify ServiceNow workflows/flows, forms, lists, business rules, UI components, record producers, catalog items, Agent workspace and tables. 
  • Web Services Integration: Experience with web services integration (REST, SOAP, WSDL). 
  • Monitoring and Reporting: Monitor health, usage, and compliance of ServiceNow. Creating reports and dashboards. 
  • Problem-Solving: Solve complex problems in a dynamic and agile environment. 
  • Strong experience in ACLs , integrations and HR COEs
 
 Skills & Competencies: 
 
  • Strong in scripting, problem-solving, debugging, and testing skills. 
  • Well versed with creating Technical design documents, conducting POC, Code Reviews in line with best practices, strong client communication skills
  • Must be CSA Certified and possess knowledge of Employee Center portals. 
  • Must have CIS-HR Certification. 
  • Knowledge of HR related processes like Employee onboarding, background checks, candidate promotions. 
  • Following best practices of ServiceNow. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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