Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

Company Description

About Sutherland

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Job Description

What You'll Do (Non-Voice Support Only):

• Provide email and chat support (no phone calls!) to platform users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity

Qualifications

What We’re Looking For:

• Fluency in French (C1 level) and English (C1 level) 
• Valid EU work permit – required to work in Bulgaria
• Availability to work flexible shifts, including weekends
• Previous customer service experience – a plus, but not a dealbreaker
• Excellent communication skills – as smooth as a jazz saxophone solo
• A positive, problem-solving attitude – even on the toughest tracks

Additional Information

What You’ll Get:

• Permanent contract with long-term job security
• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support

Why Join Us?

• Fully digital onboarding and contract signing
• Recognition and referral programs
• Engaging employee events and wellness initiatives
• Learning platforms and certification support
• Exposure to global business and an inclusive, multicultural environment