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Temporary Remote Customer Service Representative

ICONMA

Role overview

Qualifications

  • Typing test showing at least 45 WPM with 95% accuracy
  • High-speed broadband/fiber internet with minimum speeds of 100/25 mbps
  • Private, dedicated at-home workspace free from distractions
  • High School Diploma or GED required, Associates degree preferred

Responsibilities

  • Support customer service operations in a high-volume remote environment
  • Handle customer interactions professionally and efficiently
  • Follow established processes, policies, and workflow expectations
  • Maintain quality, accuracy, and productivity standards throughout the assignment

Key facts

Hard skills

Broadband Ethernet

Other skills

  • Typing
  • Customer Service
  • Professionalism
  • Detail Oriented
  • Time Management

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our client, a Retail Pharmacy company, is looking for a Temporary Remote Customer Service Representative for their Remote location.
 
Responsibilities:
  • Support customer service operations in a high-volume remote environment
  • Handle customer interactions professionally and efficiently
  • Follow established processes, policies, and workflow expectations
  • Maintain quality, accuracy, and productivity standards throughout the assignment
  • Participate fully in training and apply new information quickly
  • Work assigned schedules reliably and contribute to team coverage during peak seasonal volume
 
Requirements:
  • Confirmation of a typing test showing at least 45 words per minute with 95% accuracy
  • Confirmation of your internet speed with your submission
  • Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy
  • Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps.
  • Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
  • Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.
  • All equipment will be provided
  • Candidates must maintain a professional work environment that supports focus and productivity throughout the workday
  • Attendance is critical to success in this assignment.
  • Team members will be expected to follow the attendance policy, and time off during the contract period is strongly discouraged due to seasonal business demands. 
  • Any known needs should be discussed during the interview.
  • High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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