Escrow Supervisor - US Based Remote

Provide leadership and support to the employees, including answering questions regarding files, helping to balance files, answering recording questions, and overseeing training.

Review and evaluate job performance of each area of processing (i.e. Closing Specialists and Processors). 

Manage employees as appropriate to ensure compliance with company policies and procedures.  

Provide second escalation point for customer and client related issues – handle problem calls from customers, agents, etc. and provide solutions.

Work with REALTech’s leadership team to efficiently map processes and systems.  

Create and maintain process flows, training manuals and checklists

Regularly resolve processing issues by maintaining high level of communication and ensuring adherence to all company policies and procedures.

Conduct research, analysis and development of ad-hoc projects.  Work with REALTech’s leadership team to continuously develop ideas and plans to improve processes, employee morale, and general office issues.

Support all recruiting, on-boarding, new hire training efforts for the operation. 

Handle daily supervisory responsibilities, i.e. performance management, employee engagement, employee productivity, recognition. 

Manage all daily processes to ensure operational efficiency and compliance with clients’ service metrics.  

We are looking for a friendly, outgoing, well organized person with a strong work ethic.

Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.

Establish a professional working rapport with our clients and any new relationships that are established.  

Maintain high quality and productivity standards

Meet team metrics

2 + years of business management experience in the closing/title/real estate industry. Ideal candidate will possess experience with conducting closings, processing, and/or title curative.  

Preferred 2+ years of prior supervisory or management experience required.  

Interpersonal Influencing and relationship building.  

Excellent planning and organizational skills. Technical/functional knowledge and skills.  

Analysis, sound judgment and decision-making abilities.  

Strong proficiency in Microsoft products and ability to learn new technical applications.  

Excellent written and verbal communication skills.

Must be available to work during core business hours (9:30 am – 6:00 pm EST/ 8:30 am - 5:00 pm CST, Monday – Friday) and have the flexibility to work extended hours as needed.