Consultant RMC International Relocation

Purpose : As a RMC, you will be representing Client Global People Ops (HR) team, you are expected to play a consultative role to Client HRBPs and Hiring Managers in the assignment/relocation space and review the client’s international assignment and relocation programs and services to be provided to employees.

Your Role & Accountabilities:

• Provide support to the respective client Relocation and Global Mobility teams toprovide high quality management and partnership of their respective programs.

• Demonstrate knowledge of client specific assignment and relocation policies/programs

• Handle relocation, assignments & tax related questions and escalations from clientemployees, HRBPs, recruiters and other internal stakeholders

Assignment Management

• Consulting on the appropriate assignment type, program and specific programprovisions to meet the needs of the employees and business while remainingcompliant from a tax and immigration standpoint

• Coordinating Tax and Immigration assessments

• Consulting with Hiring Managers/ HRBPs on assignment benefits and processes, aswell as finding ways to maintain costs

• Prepare cost estimates of the proposed assignment based on the programprovisions

• Initiate relevant assignment services with other Client appointed vendors (Taxservice provider, immigration vendor, Cartus, etc) and partner with the vendors toensure a seamless mobility experience

• Maintaining and updating Client assignment database

• Assessing business trips requests

• Assessing and processing short term assignment requests

Permanent Relocation Management

• Being the first point of contact for all relocation-related queries and escalationsthat are raised via Client internal ticket system and resolving in a timely manner

• Auditing and ensuring accuracy of relocation package types for eligible candidates

• Preparing exception requests to be reviewed by the client contacts

• Updating Client database to facilitate timely payments of relocation bonuses torelocating employees

• Auditing and submitting monthly Benefits-In-Kind report before payroll cut-off onto ensure relocating employees receive the correct tax-gross ups

• Taking care of other ad-hoc requests/projects/reports by the client contacts

How You Succeed:

Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive.  Always aspire to role model these. 

• Obsess about Growth :  focus every day on making a big impact and accelerating growth

• Relentlessly Focus on Talent:  be the reason we attract and keep phenomenal people

• Always Find a Better Way:  explore and embrace what is possible

• Achieve Exceptional Results:  take decisive action and deliver on your commitments

Who You Are:

• Ability to understand client specific assignment and relocation policies/programs

• Knowledge of Cartus products and services highly desirable

• Understanding of world affairs, geography and economic issues

• Knowledge of foreign assignment matters (relocation, tax, immigration, compensation and benefits)

• Worked for a Global Organization and able to communicate clearly with global community

• Strong Analytical Skills 

• Organized and attention to detail

• Client/Customer Focus 

• Excellent Communication Skills 

• Deadline Oriented Flexibility 

• Prioritizing/Planning/Organizing Skills 

• Excellent customer service skills and telephone answering etiquette

• Team player with positive working attitude

• Culture sensitive and able to work with all levels of staff across Cartus regional offices

• Able to work independently 

• Proficient in Microsoft Office – Word, Excel, Powerpoint

Experience You Need:

• Bachelor’s degree or equivalent

• Min. 3-5 years int'l compensation/expat. assignment administration 

• Excellent communication and relationship management skills 

• Demonstrated influencing skills and ability to manage in complex matrixed environment. 

• Personal/professional expatriate experience desirable.