Manager Domestic Relocation - Canada (Remote)

Operations Manager, Global Talent Mobility – Remote Canada

Primary Function

The Operations Manager leads the Canadian business unit, ensuring high-quality service delivery, operational efficiency, and achievement of client and business objectives. Partnering with the Director, this role drives team performance, operational excellence, client satisfaction, and business growth while serving as a subject matter expert on Canadian mobility practices and regulations.

Major Duties and Responsibilities

Operational Leadership

• Lead daily operations to achieve service, client, and business goals.
• Manage staffing and resources to ensure service coverage and productivity.
• Monitor performance metrics and implement process improvements.
• Analyze operational and financial results, identifying opportunities to improve service quality and efficiency.
• Ensure compliance with company policies, client requirements, and regulatory standards.

Client and Business Partnership

• Partner with Account Management, Sales, and cross-functional teams to meet client commitments and deliver exceptional service.
• Support client implementations, account transitions, and operational onboarding activities.
• Contribute to business development efforts, including proposals, presentations, and solution design.
• Build strong client and stakeholder relationships, resolving issues and identifying improvement opportunities.
• Provide expertise on Canadian mobility, real estate, tax, and regulatory requirements.

People Leadership

• Lead, coach, and develop team members to achieve individual and team goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage performance, support employee development, and enhance engagement.
• Partner with leadership to build organizational capability and succession readiness.

Key Competencies

• Leadership and Coaching
• Client Focus
• Relationship Management
• Strategic Thinking
• Communication and Influence
• Operational Excellence
• Problem Solving and Decision Making
• Planning and Execution

Qualifications

• Fluent in English and Canadian French (written and verbal).
• Experience in relocation, global mobility, or destination services.
• Previous people leadership experience in operations, service delivery, or mobility environments.
• Bachelor's degree or equivalent experience.
• 3+ years of experience in mobility, relocation, real estate, or related service environments.
• Demonstrated success leading teams and delivering operational results.
• Strong analytical, relationship management, and process improvement skills.
• Knowledge of Canadian mobility, real estate, and regulatory practices preferred.

Success Measures

• Achievement of client SLAs and operational targets.
• Employee engagement, retention, and development.
• Service quality, compliance, and customer satisfaction.
• Productivity and effective resource management.
• Delivery of operational improvements and client initiatives.
• Contribution to client retention and business growth.