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CSV Customer Service Representative III

Russell Tobin

Role overview

Qualifications

  • Bachelor's degree or higher from an accredited institution or High School Diploma with 6 years of Customer Service experience
  • Minimum of 3 years of Customer Service experience
  • Previous/current Healthcare Customer Service Experience

Responsibilities

  • Handles order entry, order status, product information inquiries, complaints, pricing, shipping, inventory requests, and related issues
  • Communicates clearly and professionally with external customers and internal company personnel by telephone and/or written correspondence
  • Manages worklists, including raising internal tickets to address issues and concerns related to order management, shipping/tracking, product inquiries, and pricing/invoicing
  • Manages the customer order process from entry through delivery

Key facts

Hard skills

Order Management Conflict Resolution ERP Systems Knowledge

Other skills

  • Customer Service
  • Communication
  • Self-Motivation

About the company

Russell Tobin logo

Russell Tobin

Staffing & Recruiting

Bring Top Talent With Your Company With Russell Tobin Headquartered in New York City with offices throughout the United States, United Kingdom, Ireland, The Netherlands, Brazil, Canada, India, and Singapore, Russell Tobin—a division of Pride Global—offers total staffing and recruitment solutions across a wide range of industries. Our team of highly skilled recruiters, sourcers, and subject-matter experts understand exactly how to find world-class candidates that will fit your company’s precise needs. Whether you need skilled professionals ready to deliver results in complex sectors such as banking or technology, or you’re looking to build out your own staffing efforts with a recruiter-for-recruiters (R4R) model, Russell Tobin can make the connections. Our Bespoke Approach to Connecting Talent With Companies When an organization comes on board as a client, Russell Tobin takes the time to understand the company from the inside out. We work directly with you and your leadership team to create an end-to-end solution capable of handling the full recruitment lifecycle, tailored to your company’s needs and culture. After gathering the critical data we need to seek exactly the right candidates for your hiring strategy, our recruiters take over, using their deep understanding of your industry to build out talent pools and discover game-changing new hires. A Proud Member of a Decidedly Diverse Network of Companies As part of Pride Global, Russell Tobin serves as one of industry’s only minority-owned payroll and staffing organizations, giving you the opportunity to satisfy Tier 1 diversity spending requirements. We’ve also taken this commitment much further through our Decidedly Diverse initiative, which seeks to create greater diversity, equity, and inclusion across our workforce and workplace, as well as the wider world in which we live. Learn more at https://decidedlydiverse.com.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size201 - 500

Links

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Job description

The Science Team at Russelltobin is hiring a "Customer Service Representative III" for a Healthcare company. This is a 100% remote role.  Apply today for early consideration !

Customer Service Representative III
REMOTE
Duration: 06+ Months
Pay rate: $23 - 25/Hr.


Duties
Primary responsibilities include but are not limited to the following:
  • Handles order entry, order status, product information inquiries, complaints, pricing, shipping, inventory requests, and related issues.
  • Communicates clearly and professionally with external customers and internal company personnel by telephone and/or written correspondence.
  • Manages worklists, including raising internal tickets to address issues and concerns related to order management, shipping/tracking, product inquiries, and pricing/invoicing.
  • Manages the customer order process from entry through delivery.
Skills
  • Bachelor's degree or higher (completed and verified prior to start) from an accredited institution or
  • High School Diploma with 6 years of Customer Service experience in a private, public, government, or military environment.
  • Minimum of 3 years of Customer Service experience.
Preferred Experience & Skills
In addition to the above requirements, the following experience and skills are considered a plus:
  • Previous/current Healthcare Customer Service Experience.
  • ERP system experience.
  • Experience with cross-functional project leadership preferred.
  • Self-motivated and able to work effectively in cross-functional groups and with internal and external customers.
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.




Benefits:
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
 
Equal Employment Opportunity
Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

 

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Marcus Rivera

Chief Revenue Officer

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