Logo for Bazaarvoice

Client Success Manager, Contextual Commerce

Bazaarvoice

Role overview

Qualifications

  • 3+ years experience client facing and managing mid-market level accounts
  • Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
  • Charismatic and exceptional communicator
  • Project management comes easy to you and you have the ability to prioritize and maintain focus

Responsibilities

  • Strengthen and grow the relationship and opportunity with each account in your portfolio
  • Ensure renewal and growth of each account in your portfolio
  • Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
  • Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions

Key facts

Hard skills

Customer Relationship Management Account Management Consultative Selling Project Management Microsoft Networking Service Review Positive Psychology

Other skills

  • Creative Thinking
  • Problem Solving
  • Communication
  • Teamwork
  • Time Management
  • Adaptability

About the company

Bazaarvoice logo

Bazaarvoice

Computer Software / SaaS

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com

Company details

Company typeLarge
IndustryComputer Software / SaaS
Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

 About Bazaarvoice
 
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
 
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
 
Our brand promise : closing the gap between brands and consumers.
 
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
 
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Client Success Manager to join our stellar Contextual Commerce team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.

 

As a Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.


What You'll Do:

  • Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)

  • Ensure renewal and growth of each account in your portfolio

  • Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally

  • Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives

  • Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future

  • Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions

  • Craft compelling narratives out of performance data to convey our value.

  • Attend and host relationship building and networking events

  • Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business


What You'll Bring:

  • 3+ years experience client facing and managing mid-market level accounts

  • Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients

  • Charismatic and exceptional communicator

  • You are naturally consultative and love to teach complex concepts in a simple way

  • You love brainstorming, creative thinking and are an excellent problem solver

  • Project management comes easy to you and you have the ability to prioritize and maintain focus

  • Deeply analytical and excited to dig into the data

  • Not afraid of a complex technical product

  • You are energetic, positive, and have a solutions-first approach

  • You are unafraid of taking on new responsibilities

  • You are self-directed, hard-working, and passionate about what you do 

  • You have a take control and get things done mindset, and activity that reflects such

#LI-Remote
#LI-JM1

Why join Bazaarvoice?
 
Customer is key
We see our own success through our customers’ outcomes.  
We approach every situation with a customer first mindset.
 
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA. 
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
 
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. 
We love what we do, and because we’re laser focused on our mission.
 
Innovation over Imitation
We seek to innovate as we are not content with the status quo. 
We embrace agility and experimentation as an advantage.
 
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. 
We champion what’s best for Bazaarvoice before individuals or teams.  
As a stronger company we build a stronger community.
 
 
Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.  
 
 
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
 
 
As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Client Success Manager Related jobs

Other jobs at Bazaarvoice

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.