Specialist, Client Delivery

Duties/Responsibilities

• Manage client deliverables for assigned accounts, including template management, asset and platform updates, print and fulfillment activities, order processing, and inventory management.
• Serve as an empathetic, responsive, communicative operational contact for assigned client deliverables.
• Coordinate technical and creative projects from planning through execution, ensuring quality, functionality, and timely completion.
• Collaborate with cross-functional teams to establish priorities, expectations, and deadlines; communicate client requests, concerns, and feedback clearly.
• Take accountability for identifying project risks and issues, escalating them appropriately, and supporting troubleshooting and resolution.
• Prepare and maintain project documentation, including timelines, status reports, meeting agendas, and meeting minutes.
• Maintain client training and knowledge materials, such as job aids, FAQs, and process maps, for internal use and clients or end users where applicable.
• Lead internal and client-facing deliverable meetings, document action items, and follow up to ensure completion.
• Train new and existing team members on products and processes and provide client-facing platform training as needed.
• Recommend tactical solutions and process improvements to internal and external stakeholders.
• Track project time accurately to support forecasting and billing.

Required Skills/Abilities

• Strong organization and prioritization skills, with the ability to manage multiple projects and deadlines while maintaining a detail-oriented approach.
• Clear, concise verbal and written communication, including the ability to summarize complex information for stakeholders.
• Empathetic, collaborative interpersonal skills and the ability to build effective working relationships with cross-functional teams.
• Availability to work a flexible schedule when needed to meet client advertising deadlines.
• Adaptability and the ability to learn new software and applications quickly and work comfortably with technology.
• Ability to maintain accuracy, professionalism, and composure in a deadline-driven environment.
• Self-directed approach to learning and continuous improvement.
• Minimal travel may be required.

Education and Experience

• Two to four years of experience in client services, account coordination, project coordination, marketing, advertising, or related field.
• Experience supporting client projects in a marketing services, agency, SaaS, or client delivery environment, with familiarity with local or channel marketing programs and/or print production or fulfillment preferred.
• Experience with print production or fulfillment is a plus.