Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
This is a Customer Service Help Desk position in the Finance Service Center. In this role, you will be working closely with our business partners to resolve issues related to shipping. You will be answering questions for internal and external customers and vendors related to Accounts Payable and Accounts Receivable. Responsibilities also include reviewing employee expense reports and approving for reimbursement. The ideal candidate enjoys interacting with customers over the phone and in email. We are looking for a quick learner who can master navigating various systems, including Oracle and Concur, to provide resolutions.
The position is primarily remote; however, the Analyst must be able to work from the Scottsdale office when required.
What You'll Do:
- Interface with customers as the first point of contact to resolve customer service calls/queries/problems.
- Create and analyze reports and make recommendations to management based on findings.
- Support offshore staff by answering questions, providing training, and updating documentation as needed.
- Assist with training of business process changes as needed.
- Participate on teams for process improvement, cost reduction and issue resolution.
What You'll Bring:
- Bachelor's degree or an equivalent combination of education and experience.
- Typically requires 2-4 years of analytical or related business experience.
- Problem solving - identifying problems and reviewing related information to develop and evaluate options and implement solutions.
- Strong computer skills including all applications in Microsoft Office.
- Effective analytical, verbal, and written skills.
- Ability to identify and research problems and resolve with appropriate solutions.
- Ability to facilitate meetings with cross-functional teams.
- Experience with Oracle, SAP Concur and/or Service First preferred.
- General knowledge and understanding of accounting principles
Pay Range: $21.24 - $28.31 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
