The IT Support Specialist is responsible for assisting in providing first on-call support for supported software applications to meet business needs. In addition, when not fully occupied with on-call support, the IT Support Specialist will assist with validation, maintenance and project work for supported systems. The IT Support Specialist performs troubleshooting, resolution and documentation tasks when issues arise with supported systems. May lead or participate in specific ITIL roles and processes.
● Register and classify received incidents and to undertake an immediate effort to restore / analyze failed IT Service as quickly as possible. If no solution can be achieved more senior support will be brought in to assist.
● Directly provides data to and from users and Business and IT partners to help drive resolution of major IT/system incidents and problems Performs function and data validations for supported software applications.
● Ensures technology readiness and appropriate solutions for business needs
Job Duties and Responsibilities
- Provide troubleshooting and incident management for applications or processes supported
- Document incident resolution and procedures for future reference
- Understanding of the core technologies in the supported applications or processes
- Install software and/or computer peripherals for users
- Perform validations for supported applications and processes
- Provide work direction to junior members
Required Job Qualifications
Required:
- Associate degree or equivalent experience in computer science, business, mathematics or related field
- Typically less than 2 years of applicable experience
Preferred:
- Bachelor’s degree or equivalent experience in computer science, business, mathematics or related field
- Must understand installation, configuration, and troubleshooting processes for software, hardware, and networking equipment
- Understanding of Thrivent’s Technology capabilities
- 2+ years of experience in technology related field
Other Critical Factors
Skills:
- Learning Agility
- Service Oriented
- Collaboration
- Analytical Thinking
- Technology Architecture
- Technology Standards, Procedures, Policies
- Strong Customer Service
- Facilitation
- Excellent Communication Skills
- Critical Thinking
- Exceptional Customer Service
- Ability to solve complex problems
- Project Leadership
- Interpersonal skills: such as communication skills, active listening, and customer-care
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $25.27 - $34.19 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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