Thrivent
Financial Services
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This position serves as a primary resource for field members and home office partners on Financial Associate (FA) revenue, commissions, incentives, and production credit matters. The role provides guidance and support on compensation policies, relationship management policies, commission and production credit calculations, reporting, and incentive programs. Responsibilities include researching, interpreting, and communicating compensation outcomes, resolving complex compensation issues, and ensuring accurate application of compensation policies and processes.
DUTIES & RESPONSIBILITIES:
Serves as a primary point of contact for Financial Advisors and Field Leadership, providing compensation-related support through phone, email, and other service channels.
Responds to advisor inquiries by researching compensation questions, explaining policies and procedures, and resolving issues in a timely and accurate manner.
Processes and maintains advisor compensation split agreements, including creating, updating, validating, and researching split arrangements.
Investigates compensation discrepancies by reviewing transactions, identifying root causes, and coordinating resolution efforts with internal business partners.
Processes compensation adjustments and corrections while ensuring adherence to established compensation policies, procedures, and controls.
Reviews new business submissions and related documentation to validate compensation-related data elements, including ownership, insured information, and advisor splits.
Identifies and escalates compensation setup or processing issues that could impact advisor payments, helping to minimize delays and payment inaccuracies.
Educates advisors on compensation programs, business rules, and common compensation scenarios to improve understanding and reduce repeat inquiries.
Maintains accurate documentation of advisor interactions, research findings, and issue resolutions in accordance with departmental standards.
Supports continuous improvement efforts by identifying trends, providing feedback on recurring issues, and assisting with updates to procedures and job aids.
Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
Describe below the audience this role will interact with and level of influence they will have on those roles.
Field Professionals (including Financial Advisors)
This role interacts extensively with Financial Advisors (FAs) and Office Professionals (Ops). Responsibilities include answering compensation-related questions, assisting with manual split setup, researching missing compensation transactions, and providing guidance through compensation scenarios so advisors can make informed decisions for themselves and their teams. The role also delivers training and education to new FAs and other field partners.
Field Leaders
This role partners regularly with Field Leaders at all levels, including Group Vice Presidents (GVPs). Advisors often engage their Field Leaders when seeking assistance with compensation matters, requiring close collaboration to research issues and identify appropriate resolutions.
Field Compensation Operations and Reporting Teams
This role works closely with internal Field Compensation partners to resolve escalated advisor issues, process off-cycle payment requests, address reporting concerns, and fulfill ad hoc reporting and analysis needs.
Contracting, Licensing, and Registration (CLR)
Frequent collaboration with the CLR team is essential. This role assists with advisor questions, researches compensation delays related to licensing and registration issues, and helps resolve data discrepancies and disputes regarding licensing status, effective dates, and compensation eligibility.
Human Resources and Payroll
This role partners with Payroll and Human Resources teams to investigate and resolve compensation and paycheck-related inquiries. Many advisor questions require coordination between Field Compensation and Payroll to ensure accurate and timely resolution.
New Business Team and Case Managers
This role works regularly with the New Business Team and Case Managers to address compensation impacts resulting from processing exceptions, operational issues, or transaction coding concerns. Collaboration helps ensure transactions are coded correctly and compensation is calculated accurately, while also resolving advisor inquiries and exceptions.
Brokerage Team
This role partners with Brokerage to support advisor training and licensing requirements, as well as to research and resolve missing or incorrect compensation transactions related to brokerage business.
Mutual Fund Customer Service
This role collaborates with Mutual Fund Customer Service representatives to investigate advisor inquiries regarding missing compensation payments, payment calculations, and transaction-related compensation concerns.
Life Contract Change Team
This role works closely with the Life Contract Change team to resolve compensation issues impacting advisors and to process manual compensation situations resulting from policy changes, contract updates, and other servicing activities.
QUALIFICATIONS & SKILLS:
Required:
High School diploma.
1 to 2 years related work experience.
Excellent analytical, problem solving and decision-making skills.
Comfort in interpreting and applying general program guidelines.
Strong data entry skills.
Comfort with Microsoft Office programs, including Excel.
Ability to facilitate and respond effectively to customer inquiries.
Demonstrated ability to deal with confidential, controversial and sensitive interactions with field members.
Ability to work independently at times in a fast-paced, high-volume environment, driven by payday deadlines.
Ability to effectively navigate through various mainframe and LAN based systems including the Customer Information File, Thrivent’s Image system and the compensation system.
Preferred:
Understanding of the Thrivent Financial field revenue program.
Understanding of the Thrivent Financial product portfolio, including non-proprietary products.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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