Fundraising Operations, Specialist

Be the Spark! Join our passionate Fundraising team and help us to achieve great things in our community! 

The Fundraising Operations Specialist supports the effective delivery of fundraising operations by helping ensure the accuracy, consistency, and reliability of donor information, gift processing, and fundraising systems. The role contributes to a positive donor experience and the efficient administration of fundraising activities by supporting data management, donor stewardship processes, and fundraising communications. Working closely with Finance and fundraising staff, the position helps maintain operational processes and systems that support fundraising initiatives and donor engagement across the organization.

In this role, you will: 

• Ensure the integrity, accuracy, and timeliness of gift entry into Raiser’s Edge for cash, cheques, electronic fund transfers, wire transfers, securities, credit card, and debit card donations, in partnership with Finance, and enter gifts into other platforms such as Race Roster and Raisin when applicable
• Manage gift administration activities, including the timely distribution of tax receipts, thank you letters, and acknowledgements, in collaboration with Finance
• Serve as the primary point of contact for the public through management of the Fundraising inbox and phone line
• Create and maintain donor records in Raiser’s Edge in accordance with organizational standards to ensure accuracy and consistency for Capital, Major Gift, Leadership Giving, Events, and Broad-Based donors, including contact information, recognition names, communication preferences and permissions, and record merges
• Support gift-related reporting from Raiser’s Edge to illustrate fundraising results and inform future planning
• Coordinate, test, assess, and support the implementation of new donation platforms and enhancements to existing systems
• Create, update, and test online donation pages in Raisin, Race Roster, OLX, and flow-through donation pages
• Create and update backend configurations for the JMG donation import tool in Raiser’s Edge for new Raisin donation pages
• Support the deployment of Broad-Based email and mail fundraising solicitations, including email setup, design, testing, list management, and data tracking
• Assist in the review and distribution of donor stewardship materials through email and mail
• Produce annual stewardship letters reporting on the progress of endowment funds
• Develop and maintain user procedures and documentation, prepare training materials, and support staff training related to systems and process rollouts
• Work with the Senior Manager, Fundraising Operations and the Manager, Prospect Development and Research to support donor and gift data integrity in Raiser’s Edge through ongoing review, analysis, and reporting
• Enter and maintain stewardship, solicitation, action, attribute, proposal, and related data in Raiser’s Edge through global uploads
• Handle the receipt, opening, and distribution of departmental mail, including scanning cheques and supporting documentation to ensure accurate donation records and documentation
• Perform other duties as assigned

You bring: 

• Post-secondary education in a related field or equivalent experience
• Two or more years of experience working in a not-for-profit organization, preferably in fundraising
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, is required
• Proven experience updating, maintaining, and reporting using a database is strongly preferred
• Raiser’s Edge database and/or Raiser’s Edge NXT gift processing software experience is preferred
• Knowledge of fundraising processes, procedures, and best practices is an asset
• Experience using email marketing platforms such as Delivra is an asset
• Exceptional attention to detail and a high standard of accuracy in all work
• Results-driven and service-oriented approach, with a collaborative mindset and the ability to work effectively in a team environment
• Strong interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers
• Excellent written communication skills
• Commitment to diversity, equity, inclusion, and building a sense of belonging

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA? 

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities. 

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs. 

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.  

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview. 

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.