Customer Success Manager (Paid Media and SEO)

This is a remote position.

Client Success & Retention

• Own and manage a portfolio of client accounts with a focus on retention, growth, and long-term partnership.
  
• Serve as the primary strategic point of contact for clients, confidently discussing Paid Media and SEO performance, recommendations, and business impact.
  
• Lead monthly and quarterly business reviews, translating campaign data into actionable insights and growth strategies.
  
• Build strong stakeholder relationships and proactively identify opportunities to improve client outcomes.
  
• Identify risks, performance concerns, or retention challenges early and implement solutions proactively.
  

Paid Media & SEO Strategy Oversight

• Partner closely with internal Paid Ads and SEO teams to align strategies with client goals and KPIs.
  
• Understand and interpret performance across:Google Ads, Meta Ads, TikTok Ads, SEO performance and organic growth metrics
  
• Analyze campaign performance, ROAS, lead quality, conversion metrics, and traffic trends to provide strategic recommendations.
  
• Ensure marketing strategies align with business objectives including lead generation, pipeline growth, and revenue impact.
  
• Confidently communicate optimization opportunities and performance insights directly to clients.
  

Account Growth & Revenue Expansion

• Identify upsell and cross-sell opportunities across existing accounts.
  
• Recommend additional services, channels, or growth initiatives based on client performance and business needs.
  
• Support revenue expansion targets through strategic account development.
  

Performance & Operations Management

• Manage workflows, reporting timelines, and campaign deliverables across multiple accounts.
  
• Maintain organized client documentation, forecasts, and communication within CRM and project management systems.
  
• Coordinate effectively with internal teams to ensure timely execution and client satisfaction.
  

Tools & Systems

• Work within marketing and automation platforms such as:
  

• Go High Level (GHL)
  

• Paid media platforms (Google Ads, Meta Ads, etc.)
  

• SEO tools (Ahrefs, SEMrush, or similar)
  

• Maintain structured workflows, reporting, and communication processes.
  

Requirements

• 4+ years of experience in Customer Success, Account Management, Digital Marketing, or Growth-focused roles within a marketing agency or SaaSenvironment.
  
• Strong working knowledge of:
  
• Google Ads
  
• Meta Ads
  
• PPC campaign performance metrics
  
• SEO strategy and organic performance reporting
  
• Proven experience managing multiple client accounts in a fast-paced environment.
  
• Ability to independently lead conversations around campaign performance, optimization opportunities, and marketing strategy.
  
• Strong analytical and reporting skills with the ability to translate marketing data into business recommendations.
  
• Excellent communication and presentation skills with direct client-facing experience.
  
• Experience with Go High Level (GHL), ClickUp, CRM systems, and marketing reporting tools.
  
• Highly organized with strong project and stakeholder management skills.
  

Benefits