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Senior ServiceNow Technical Consultant/Architect

ICONMA

Role overview

Qualifications

  • 5+ years of experience as part of a professional services organization or equivalent education/experience
  • ServiceNow certifications in aligned workflow
  • Experience in leveraging or critically thinking about how to integrate AI into work processes
  • Ability to travel up to 50%

Responsibilities

  • Leverage best practices and domain expertise to design solutions that deliver desired outcomes
  • Define technical architectures for long-term success and resolve technical escalations
  • Coach and manage Associate Technical Consultants
  • Advise customers on leveraging ServiceNow Platform capabilities to improve business processes

Key facts

Hard skills

ServiceNow ServiceNow Technical Design AI/ML Inference Change Management Automatically Programmed Tool Project Management

Other skills

  • Leadership
  • Consulting
  • Problem Solving
  • Collaboration
  • Creative Thinking

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

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Job description

Our client, a IT Services and Consulting company, is looking for a Senior ServiceNow Technical Consultant/Architect for their Remote location.
 
Responsibilities:
  • Technical Consultants (TCs) leverage best practices and domain expertise to design solutions that deliver desired outcomes. They ensure implementations adhere to the highest standards, translating requirements into technical specifications while aligning solutions with business goals. They support change management by creating adoption strategies and training materials, guide documentation processes, provide advice on leveraging ServiceNow, oversee unit testing, and share valuable insights with teams and customers.
  • Expert in scoping deals, validating scope, supporting customers with technical documentation, and sharing customer successes to drive innovation for consistent delivery.
  • Define technical architectures for long-term success, showcasing specialization and broad knowledge, playing a key role in story execution, reducing technical debt, and ensuring alignment on customer outcomes.
  • Resolve technical escalations from junior ES team members with advanced product expertise and certifications, demonstrating leadership and readiness for senior roles.
  • Coach and manage Associate Technical Consultants.
  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Maintain skills / certifications on for .
 
Requirements:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 5+ years of experience as part of a professional services organization; or equivalent education/experience.
  • Ability to travel up to 50%.
  • Creative with comfort running projects and programs independently.
  • Experience driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.
  • Applies AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance.
  • Understands core AI concepts, ethical considerations, and platform capabilities, and can explain their application in customer contexts with support.
  • Years of Experience:   10.00 Years of Experience
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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