Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.
This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.
You’ll work across functions including:
- Operations
- Finance
- HR
- Customer Service
- Logistics
- IT
- Vendor Management
You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance.
What You’ll Own
Process & Workflow Coordination
- Track operational workflows across multiple departments.
- Monitor tasks, deadlines, dependencies, and deliverables.
- Ensure recurring processes are completed according to established SOPs.
- Follow up proactively on outstanding action items.
- Identify bottlenecks, delays, and operational gaps before they become larger issues.
- Escalate risks when necessary and help maintain execution consistency.
KPI Tracking & Operational Reporting
- Maintain operational dashboards, trackers, and reporting systems.
- Prepare:
- Weekly operational reports
- Monthly KPI summaries
- Leadership updates
- Performance insights
- Track metrics including:
- Productivity
- Utilization
- Workflow completion
- Operational efficiency
- Ensure data is accurate, current, and actionable.
- Help leadership understand operational performance and areas requiring attention.
Documentation & SOP Management
- Create, maintain, and update:
- SOPs
- Process maps
- Operational checklists
- Compliance documentation
- Maintain organized records within systems such as:
- Google Drive
- SharePoint
- Notion
- Ensure documentation is easy to find, current, and audit-ready.
- Help standardize recurring operational processes.
Vendor & Partner Coordination
- Communicate with vendors and external partners regarding:
- Deliverables
- Timelines
- Invoices
- Service updates
- Monitor vendor commitments and SLAs.
- Follow up on outstanding requirements.
- Escalate delays or performance issues proactively.
- Maintain organized vendor documentation and approvals.
Cross-Functional Operations Support
- Coordinate recurring workflows between departments.
- Keep stakeholders aligned on deadlines and responsibilities.
- Support leadership with:
- Operational research
- Reporting
- Analysis
- Ad hoc initiatives
- Help maintain clear communication and accountability across teams.
Compliance & Operational Controls
- Ensure operational activities align with established company processes and requirements.
- Maintain accurate logs, records, and tracking systems.
- Support audit readiness through organized documentation.
- Identify missing or inconsistent operational information.
- Help maintain strong internal controls and process discipline.
What Makes You a Strong Fit
You:
- Thrive on structure, organization, and accountability.
- Notice operational gaps before others do.
- Follow through consistently without requiring constant supervision.
- Are comfortable coordinating across multiple departments.
- Can balance recurring workflows with urgent priorities.
- Enjoy working with data, trackers, and operational reporting.
- Communicate clearly and professionally with internal and external stakeholders.
- Look for ways to make processes more efficient and reliable.
Required Experience & Skills
- 2+ years of experience in operations, business coordination, administrative operations, or a related role.
- Strong proficiency with:
- Microsoft Office
- Google Workspace
- Excel / Google Sheets
- Strong spreadsheet skills including:
- Pivot tables
- KPI tracking
- Dashboards
- Operational reporting
- Experience with business systems such as:
- Salesforce
- HubSpot
- NetSuite
- Similar CRM/ERP platforms
- Strong organizational and multitasking abilities.
- Excellent written and verbal English communication.
- Ability to work independently in a remote environment.
Nice to Have
- Experience creating and maintaining SOPs.
- Exposure to process improvement methodologies such as:
- Familiarity with:
- Experience supporting:
- SaaS companies
- Logistics businesses
- Professional services
- Service-based organizations
- Experience working across multiple departments or business functions.
What a Typical Day Looks Like
Your day may include:
- Reviewing workflow progress across departments.
- Following up on overdue tasks and deliverables.
- Updating KPI dashboards and operational reports.
- Coordinating with vendors on timelines or outstanding items.
- Updating SOPs and process documentation.
- Reviewing data for inconsistencies or missing information.
- Preparing leadership updates.
- Supporting cross-functional operational initiatives.
- Escalating bottlenecks or risks before they affect execution.
In short: you keep operations organized, measurable, visible, and moving forward.
Key Metrics for Success
- On-time completion of operational workflows.
- Accurate and timely KPI reporting.
- Minimal missed deadlines or coordination gaps.
- Zero missed vendor or operational obligations.
- Current and audit-ready SOPs and documentation.
- Timely identification and escalation of bottlenecks.
- Strong cross-functional communication and follow-through.
- Positive stakeholder feedback.
Why This Role Stands Out
- High visibility across multiple areas of the business.
- Direct collaboration with leadership and operational teams.
- Exposure to:
- Operations management
- KPI reporting
- Process improvement
- Vendor management
- Cross-functional coordination
- Fully remote environment.
- Strong ownership over operational execution.
- Career growth opportunities into:
- Senior Operations Coordinator
- Operations Manager
- Project Manager
- Business Operations Manager
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Task — KPI Dashboard or Process Tracker Exercise
- Client Interview
- Offer & Background Verification
Apply Now
If you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows, we’d love to hear from you.
#OperationsCoordinator #Operations #BusinessOperations #OperationsManagement #ProcessImprovement #KPIReporting #Excel #GoogleSheets #SOPs #RemoteJobs #OperationsJobs #RemoteWork
