Client Service Team Lead

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

Client Service Team Lead – Remote Opportunity

100% Remote | Flexible Schedule | Leadership Development

Are you passionate about delivering exceptional customer service while developing your leadership skills?

AO is seeking motivated, service-oriented professionals to join our team as Client Service Team Leads. This fully remote opportunity allows you to work from home, enjoy a flexible schedule, and build a rewarding career through mentorship, professional development, and performance-based advancement.

If you're looking for more than just a job and want to grow into leadership while making a meaningful impact on working families, we'd love to meet you.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the success of our team members through mentorship, leadership development, and long-term career opportunities.

Position Overview

As a Client Service Team Lead, you'll deliver exceptional client experiences while supporting the development of a collaborative, high-performing remote team.

This position combines customer service, relationship management, and leadership development in a flexible work-from-home environment.

Key Responsibilities

Client Service

• Meet with clients through Zoom and phone appointments

• Provide professional guidance regarding benefits and coverage options

• Answer client questions and resolve concerns with a solutions-focused approach

• Assist clients with enrollment, policy updates, and ongoing service needs

• Build and maintain long-term client relationships

Leadership

• Lead by example while delivering exceptional client experiences

• Coach, support, and encourage team members

• Foster a collaborative and positive remote work environment

• Participate in leadership development and mentorship programs

• Maintain accountability, professionalism, and high service standards

• Utilize virtual tools to improve communication and team performance

What We Offer

🌎 100% Remote Work

• Work from anywhere within the United States

• No commuting

• Modern virtual work environment

• Flexible remote lifestyle

⏰ Flexible Scheduling

• Create a schedule that fits your lifestyle

• Balance personal and professional priorities

• Performance-focused environment

📚 Leadership Mentorship

• One-on-one coaching

• Executive mentorship

• Weekly leadership development

• Ongoing professional training

📈 Career Growth

• Performance-based advancement

• Leadership development pathways

• Promotion from within

• Long-term career opportunities

💰 Weekly Pay & Incentives

• Weekly performance-based compensation

• Performance bonuses

• Leadership recognition opportunities

• Residual income opportunities

❤️ Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Union-supported work environment

• Leadership conferences and professional development events

• Annual incentive trips for qualifying team members

• Advanced virtual technology and collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Outstanding customer service skills

• Strong communication and interpersonal abilities

• Leadership potential with a desire to coach and inspire others

• Self-motivation and accountability

• Positive, growth-oriented mindset

• Strong organizational and time-management skills

• Ability to work independently while collaborating remotely

• Professionalism, integrity, and adaptability

Helpful Experience

Experience in any of the following areas is beneficial:

• Customer Service

• Team Leadership

• Client Relations

• Sales

• Retail

• Healthcare

• Hospitality

• Call Center Operations

• Business Management

Leadership experience is beneficial but not required. We value coachability, work ethic, and a commitment to professional growth. Comprehensive training and mentorship are provided.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Lead?

If you're ready to build a flexible remote career where your leadership makes a difference, your growth is supported, and your success is recognized, we'd love to hear from you.

Apply today and begin your leadership journey with AO.

Lead with Purpose. Serve with Excellence. Grow Without Limits. 🚀