Remote Client Service Representative

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Ambition Over Experience

100% Remote | Flexible Schedule | Career Growth

Are you ready to redefine your career and build a future based on your potential—not just your experience?

At AO, we're looking for motivated, coachable individuals who are eager to learn, grow, and make a meaningful impact. If you're driven by personal development, enjoy helping others, and want the flexibility to work from home, this could be the opportunity you've been looking for.

As a Remote Client Service Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options. We'll provide the training, mentorship, and support—you bring the ambition.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we are committed to developing talented individuals through mentorship, professional growth, and performance-based advancement.

What You'll Do

Client Service & Relationship Building

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Review existing policies and explain available solutions

• Assist clients with applications, enrollment, and benefit updates

• Build long-term relationships through exceptional customer service

• Maintain accurate records and follow-up communications

Professional Growth

• Participate in ongoing mentorship and virtual training

• Develop communication, leadership, and customer service skills

• Collaborate with a supportive remote team

• Learn industry products, systems, and best practices

• Contribute ideas that improve the client experience

Why Join AO?

100% Remote Flexibility

• Work from anywhere within the United States

• No daily commute

• Flexible scheduling options

• Modern virtual work environment

Mentorship-First Culture

• Learn from experienced leaders

• Weekly coaching and development

• Leadership mentoring

• Collaborative team environment

Career Growth

• Advancement based on performance—not tenure

• Leadership development opportunities

• Promotion from within

• Long-term career pathways

Long-Term Income Potential

• Weekly pay

• Performance-based bonuses

• Residual income opportunities

• Recognition programs

• Leadership incentives

What We're Looking For

We hire for attitude and potential as much as experience.

Successful candidates typically demonstrate:

• Strong communication and interpersonal skills

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Strong work ethic

• Adaptability and problem-solving abilities

• Ability to work independently in a remote environment

• Customer-focused mindset

• Desire for personal and professional growth

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Retail

• Hospitality

• Healthcare

• Sales

• Client Relations

• Administrative Support

• Call Center Operations

No prior insurance experience is necessary—we provide comprehensive training and ongoing support.

What We Offer

Training & Support

• Comprehensive onboarding

• Weekly virtual training

• Leadership coaching

• Ongoing mentorship

• Professional development programs

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Leadership conferences

• Incentive trips and recognition programs

• Modern virtual tools and technology

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Get Started?

If you're looking for a career where ambition is valued, growth is encouraged, and success is earned through effort and commitment, we'd love to hear from you.

Apply today and begin building a rewarding remote career with flexibility, mentorship, and unlimited growth potential.

Your Potential Matters More Than Your Experience. Start Your Future with AO. 🚀