CRM Data Migration Developer

Description of Duties 
• Configure and develop the CLIENT’S’s Microsoft CE CRM system based on the 
functional and technical tasks developed as part of an Agile Backlog process. 
• Collaborate with technical leads, project managers, and other stakeholders to 
ensure successful project delivery. 
• Work closely with and be a member of a team led as assigned by the CLIENT’S to 
implement solutions as defined. 
• Support the Function Lead in the definition of functional requirements for integrating 
Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and 
payment gateways. 
• Under the direction of the Microsoft CRM CE Sr Developer / Designer: 
o Ensure the seamless integration, best in class performance, and efficient data 
flow across systems. 
o Support the development of training programs for end-users to ensure effective 
use of Dynamics 365 CE solutions. 
o Promote user adoption through effective change management and support. 
o Provide ongoing support and optimization for Dynamics 365 CE solutions. 
o Identify and implement improvements to enhance system functionality and user 
experience. 
o Configure Dynamics 365 CE applications to meet specific business 
requirements. 
o Configure Dynamics 365 Customer Service functionality including Channels, 
Workstreams, Unified Routing, etc. for Omnichannel features. 
o Work with technical teams to ensure customizations and integrations are aligned 
with functional needs. 
o Build and work with Continuous Integration and Continuous Delivery Pipelines 
and operate within Application Lifecycle Management best practices, CLIENT’S 
Standards, and CLIENT’S Software Development Lifecycle documentation. 
MS Dynamics CRM Pool 
• Develop and maintain a productive working relationship with technology staff, 
business owners, project sponsors, vendors, and key clients. 
• Lead and participate in project team activities for system work efforts related to 
enterprise systems. 
• Work independently to accomplish the tasks and duties assigned. 
• Adhere to and follow all CLIENT’S standards, policies, and procedures. 
• Utilize various software and/or technology tools to perform job duties. 
• Perform tasks and other duties as related to this position and role and assigned by 
the CLIENT’S. 
Minimum Experience 
• 5+ years’ experience in developing and configuring business applications within the 
MS Dynamics 365 CE CRM landscape. 
• 3+ experience configuring Dynamics 365 Customer Service functionality including 
Omnichannel, Unified Routing, PCF, etc. 
• 7+ years of .Net experience writing plug in code for Dynamics CE. 
• 3+ years of REACT experience. 
• 3+ years of Power Automate experience. 
• 2+ years of PowerBI experience. 
Desired Skillset 
• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 
Customer Service, including customization, configuration, and user management. 
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based 
solutions), self-service web portals, and native mobile applications. 
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven 
track record of successfully delivering at least 2 Dynamics CE implementation 
projects for high volume contact centers. 
• Requires hands on experience with integrating Dynamics 365 CE with back-office 
systems (e.g., ERP) and payment gateways. 
• Familiarity with Agile development methodologies. 
MS Dynamics CRM Pool 
• Proficient in the Microsoft Office 365 suite of business software including Teams, 
Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module. 
• Soft Skills: 
• Excellent analytical and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Ability to lead and collaborate with cross-functional teams. 
• Detail-oriented with strong organizational and project management skills. 
• Additional beneficial skills include: 
• Enterprise Business Solutions, specifically SAP projects 
• ITIL / ITSM practices and methodologies 
Certifications / Education 
• This role should have the following certifications: 
o Dynamics 365 Fundamentals (MB-910). 
o Microsoft Power Platform + Dynamics 365 Core (MB-200). 
o Power Platform App Maker Associate (PL-100). 
o Dynamics 365 Customer Service Functional Consultant Associate (MB-230). 
o Power Platform Developer Associate (PL-400) 
o This role should be working towards the following certifications: 
o Power Platform Functional Consultant Associate (PL-200). 
o Dynamics 365 + Power Platform Solution Architect Expert (PL-600). 
• MS Dynamics Fast Track recognized architect. 
• Microsoft Most Valuable Professional (MVP) recognized.