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Customer Support Specialist (В2В, SaaS)

Role overview

Responsibilities

  • Drive customer satisfaction by taking ownership of incoming inquiries across global markets
  • Troubleshoot technical cases
  • Maintain SLAs
  • Deliver top-tier support to turn everyday users into long-term advocates

Key facts

Other skills

  • Problem Solving

About the company

Precoro logo

Precoro

Precoro is a cloud-based solution for procurement and AP automation. We empower companies from more than 80 countries (USA, UK, Europe, and Asia) to transform their purchasing experience, increase business efficiency with digitization, and simplify complex day-to-day operations. Precoro provides procurement and finance managers with the ability to replace paperwork, centralize purchasing, improve spending visibility, and prevent human factor mistakes. We're breaking the stereotype that purchasing software is expensive, hard to implement, and unfriendly to users. With Precoro, companies discover how easy procurement can be. No matter what business area or size they are related to.

Company details

Company typeScaleup
Company size51 - 200

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Job description

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Customer Support Specialist

You will drive customer satisfaction at scale by taking ownership of incoming inquiries across our global markets. You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates. 💫

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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