Position: HR Shared Service Advisor

Company: RELX (Elsevier, Lexis Nexis, RX Global...)

Location:: Poland

Work Type: Hybrid, mostly home-based.  Occasional traveling to one of our offices might be required / Candidates that live in Wroclaw, Warsaw or their surroundings are preferred.

Languages Requirement: French and English

About us

At Elsevier, we’re all about connecting healthcare professionals and students with the clinical and educational resources they need to make a difference aiming for the benefit of every patient. Our Account Management team is at the heart of that mission — working closely with clients to understand their goals and deliver solutions that truly help improving patient and educational outcomes. We’re a down-to-earth group of experienced sales professionals that values teamwork, innovation, and always pushing ourselves to improve — in an environment where everyone feels supported and included.

About the Role

The Human GPS Advisor delivers centralized HR support to employees and managers, covering areas such as time off, leave policies, and country-specific benefits. This role manages a wide range of HR transactions and inquiries throughout the employee lifecycle. The advisor adheres to established procedures for resolving employee questions and issues, while also proactively addressing new or undefined requests to ensure smooth and efficient service center operations. In addition, the advisor collaborates closely with HR Technology, HR Business Partners (HRBPs), and Centers of Excellence (COEs) to resolve complex issues and continuously improve service delivery.

Responsibilities:

• Responsible for benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations

• Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and escalate complex or sensitive issues as needed

• Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security

• Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information

• Collaborate with internal stakeholders like HRBP, HR COEs and others as well as external vendors to implement and improve service center processes, systems, and standards.

• Identify and report issues, trends, and opportunities for service center improvement and enhancement

• Participate in training and development activities to enhance knowledge and skills in human resource service delivery

• Participate in engagement activities with other regional shared services team members

• Collaborate with internal audit team and external auditors to complete audits on HR operations.

Qualifications:

• Bachelor’s degree or equivalent in human resources, business administration, or related field

• At least 3 years of experience in human resource service center, operations, or related role in a multi-national company, preferably worked for different countries

• Fluent in English / Secondary language French

• Familiar with labor law of France

• German and or Spanish as 3rd language is a plus

• Knowledge of MS Office suite (excel, word, PowerPoint)

• Excellent communication, customer service, and interpersonal skills

• Ability to work independently and as part of a team

• Ability to handle confidential and sensitive information with discretion

• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment

• Ability to troubleshoot and advise on solutions

We offer

We cultivate a collaborative, supportive environment where every one of our people can explore big ideas, and bring passion, ambition, and entrepreneurial spirit to everything they do. We want our people to feel appreciated, supported and inspired, which is why we offer such a fantastic range of benefits and rewards.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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