Overall purpose

Specific duties and responsibilities

• To contact students a fortnight before all assessment deadlines to remind them about those deadlines, and to track submissions rates daily until the submission and late submission deadlines pass.
• To monitor students’ attendance at timetabled teaching sessions and contact students who do not attend.
• To familiarise themselves with the College’s student-facing policies– including about complaints and appeals, mitigating circumstances, academic misconduct, and assessment – to make sure the advice and support they give to students is consistent with these policies.
• To receive and resolve queries from students within 48 hours, providing advice and guidance according to the

• To liaise with other colleagues as necessary to determine the appropriate advice and support for students, including:
  • Academic Support Officers (ASO), for all academic related issues.
  • Student Finance Officers (SFO), for all queries related to Student Finance England Loans, payment schedules, grants, fees, bursaries, hardship funds.
  • Head of Student Success, for student suspensions and withdrawals, concerns about the role of the SSOs, observations regarding HUB-wide behaviours or issues, or any other particularly complex, contentious, or urgent issues.
  • Registry team, for Unit -E data related issues, marks, grades, finishing times, cohort information, etc.
  • Attendance team, to ensure students are assisted on time with accurate information & guidance, and to respond to ongoing attendance issues.
• To identify and refer students in need of specialist support to the relevant support service, including Student Wellbeing and academic skills support.