Virtual Banker

Life at Amplify
As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

The Personal Banker position is a sales-through-service position that utilizes effective probing questions and active listening to identify opportunities and recommend solutions that benefit the member and deepen their relationship with the Credit Union. This position is responsible for providing superior banking experience for Amplify members through virtual engagements. Interactions ought to define our brand and establish enduring connections.

RESPONSIBILITIES include the following. Other duties as assigned.

• Consistently demonstrate a consultative approach to service/sales, identifying member needs, and offering solutions that benefit the member and deepen their relationship with Amplify
• Assist members in opening and managing their financial accounts remotely
• Work hand-in-hand with Business Partners to offer member holistic solutions
• Build and maintains a book of business consisting of potential and existing members
• Comprehend at a high-level company deposit product and consumer loans
• Create new memberships and activate all Amplify's available accounts
• Perform account maintenance and respond to member inquiries
• Make wise decisions that benefit members and further organizational goals by exercising good judgement
• Upholds credit union policies and procedures and champions organizational culture both internally and externally