Prestige Banker

Duties and responsibilities:

• Engages with customers in order to understand what matters to the customer and deliver against those demands.
• Identifies authenticity of the customer in order to prevent disclosure of information to unauthorised persons.
• Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand (which includes the processing of customer mandates and documentation requirements for banking facilities). Drives one-and-done as far as possible updates relevant systems with history notes as applicable.
• Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
• Deals with customer enquiries, ranging from product questions and customer account activities across all mediums available in the Direct CST within the agreed service times.
• Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures (where applicable) and ensures business processes are followed (i.e., customer receives this in writing).
• Manages the risks associated with new accounts, mandates and specimen signatures by adhering to risk and compliance requirements.
• Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.).
• Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
• Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities.
• Supports the implementation of the Financial Intelligence Centre Act (FICA) to ensure adherence to record keeping requirements
• Ensures compliance to all applicable legislative requirements such as National Credit Act, Companies Act, Consumer Protection Act, Protection of Personal Information Act etc. and completion of compliance training.
• Ensures the adherence to all internal risk related policies and guidelines.
• Explains credit loan facility options and qualifying criteria to customers.
• Supports customers in the completion of credit application information and obtain the required documents (e.g. personal statements of asset and liabilities and income statements).
• Processes scored credit applications within the confidential limit of authority and Behavioural Risk Indicator (BRI) scores.
• Notifies customers regarding the approval or decline of credit loan facilities.
• Captures applications for all lending products.
• Actions credit violation reports daily as per laid down procedures.
• Ensures that the Know Your Customer (KYC) reports and Enhanced Due Diligence (EDD) reports are actioned timeously.
• Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations. Uploads documentation on ECM and requests customers to submit original documentation.
• Validates the customers regulatory status (e.g., KYC, POPI, etc.).
• Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.
• Accurately captures, updates or amends customer information and history notes.
• Determines any additional customer demand that could be met whilst interacting with customers, this could include opportunities for cross and up sell as well as migration opportunities (use the ecosystem to acquire and open new personal and refer business account leads. The ecosystem includes business stakeholders, Business Banking, VAF, Card, HL, SBIB, SBFC etc.)
• Promote and sell a range of banking product offerings and solutions that meet the financial needs of Prestige customers.
• Forges business partnerships with Business Banking stakeholders in the province to leverage the interplay between Personal Banking and Business Banking for optimal growth and retention.
• Responsible for the achievement of financial budgets (aligned to the Direct CST aspirations) through optimal growth of balances, margin management and revenue streams

Qualifications and experience:

• A degree in Commerce/ Banking or Finance.
• FAIS recognised qualification i.e. relevant business-related tertiary qualification.
• 5-7 Years of experience in Personal and Business Banking
• Experience with banking, credit and client services.
• Experience with branch delivery systems.
• Experience implementing risk assessments.
• Experience with customer relationships management.
• Knowledge of banking policies and procedures.
• Excellent verbal and written communication skills.