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Business Process Consultant

Diverse Lynx

Role overview

Qualifications

  • 6–8 years of experience in business process consulting, professional services, or ServiceNow implementations.
  • Strong expertise in one or more ServiceNow workflows (ITSM, ITOM, HRSD, CSM, SPM, ITAM, SecOps, or similar).
  • Experience gathering business requirements and translating them into functional and configuration solutions.
  • Excellent analytical, communication, stakeholder management, and problem-solving skills.

Responsibilities

  • Lead functional solution delivery for customer engagements and smaller implementation teams.
  • Translate complex business requirements into ServiceNow configurations and functional designs.
  • Design efficient workflows using ServiceNow platform capabilities and industry best practices.
  • Identify opportunities for workflow optimization, automation, and AI-driven improvements.

Key facts

Hard skills

ServiceNow System Optimization Business Requirements Documentation Agile Software Development

Other skills

  • Analytical Thinking
  • Communication
  • Problem Solving

About the company

Diverse Lynx logo

Diverse Lynx

IT Services & IT Consulting

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

Job Title: Business Process Consultant
Location: Remote
Job Type: Full-Time
Salary Range: $110,000 - $140,000 per year

Job Description
We are seeking an experienced Business Process Consultant with strong ServiceNow expertise to design, optimize, and implement business workflows that align with customer requirements and industry best practices. The ideal candidate will have experience translating business needs into ServiceNow solutions, leading customer engagements, mentoring team members, and leveraging AI to improve workflow efficiency and business outcomes.
Must Have Technical/Functional Skills
6–8 years of experience in business process consulting, professional services, or ServiceNow implementations.
Strong expertise in one or more ServiceNow workflows (ITSM, ITOM, HRSD, CSM, SPM, ITAM, SecOps, or similar).
Experience gathering business requirements and translating them into functional and configuration solutions.
Hands-on experience writing user stories, acceptance criteria, and supporting Agile development.
Strong knowledge of business process improvement, workflow automation, and ServiceNow best practices.
Experience with ServiceNow platform configuration and solution design.
ServiceNow certification(s) in relevant workflow areas preferred.
Experience leveraging AI-powered tools to optimize workflows and improve customer solutions.
Excellent analytical, communication, stakeholder management, and problem-solving skills.
Ability to travel up to 50% as required.
Roles & Responsibilities
Lead functional solution delivery for customer engagements and smaller implementation teams.
Translate complex business requirements into ServiceNow configurations and functional designs.
Design efficient workflows using ServiceNow platform capabilities and industry best practices.
Create and review user stories, acceptance criteria, testing strategies, and knowledge transfer documentation.
Guide customers through solution reviews, testing, and implementation activities.
Identify opportunities for workflow optimization, automation, and AI-driven improvements.
Mentor junior consultants and share best practices across the Business Process Consultant community.
Collaborate with Product Owners, developers, and stakeholders to ensure successful solution delivery.
Provide feedback to product teams to enhance ServiceNow platform capabilities.
Maintain ServiceNow certifications and stay current with platform enhancements and AI capabilities.
Promote responsible AI adoption by communicating AI use cases, governance, and ethical considerations.








Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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