Business Operations Director

WHO WE ARE:

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers. 

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. 

OVERVIEW:
We are looking for a Business Operations Director to build and run the operational engine that scales Customer Success at Quartile. This is an execution role: you turn strategy into shipped processes, working systems, and measurable results — on a defined timeline, with clear owners. You will lead a high-impact portfolio of initiatives across CS, RevOps, Product, Engineering, AI, Finance, and Data, driving operational excellence and AI adoption from opportunity to production. 

REQUIREMENTS: 

• 8+ years in BizOps, Strategy, RevOps, CS Operations, or consulting, with a track record of shipping operational systems, not just recommending them.
• Has led managers and cross-functional programs to completion under deadlines.
• Strong analytical and structured problem-solving skills. Comfortable in the data (SQL, Power BI, or similar is a plus).
• Executive presence and stakeholder management: can push senior leaders to decisions and hold peers accountable.
• Builder mindset with bias to action.
• Fluent written and verbal English.
• B2B SaaS and AI-enabled workflow experience preferred.

WHAT YOU’LL DO:

• Run the BizOps portfolio end to end — prioritize by business impact, set deadlines, assign owners, and ship. Every initiative has a target date and a measurable outcome. 

• Deliver the CS operating model — capacity planning, workload management, account assignment, and org design — implemented and adopted, not just designed. 

•  Drive AI adoption in Customer Success from opportunity to production: define requirements, push implementation, and hold teams accountable for usage and results. 

• Ship executive dashboards and run the governance cadence — weekly operating reviews, monthly business reviews, and decision-ready reporting for leadership. 

• Execute cross-functionally with CS, RevOps, Product, Engineering, AI, Finance, and Data — unblock dependencies, escalate fast, and keep initiatives moving. 

• Quantify the impact of every initiative: efficiency gains, productivity improvements, manual work eliminated, customer outcomes, and ROI. 

• Build a BizOps team that executes independently — hire, coach, and hold a high bar for delivery. 

This is a PJ contract based in Brazil.