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Operations Coordinator

Marco

Role overview

Qualifications

  • Fluent English: C1/C2 level (written and spoken)
  • 1–3+ years in operations, account management, or coordination roles at a fast-paced company
  • Experience working with multi-location, multi-account, or franchise portfolios
  • Strong fluency with operational tools and project management software

Responsibilities

  • Own the day-to-day backend across the brand's operational stack
  • Review daily opening checklists submitted by each location and flag issues
  • Manage inventory submissions across all locations and ensure data integrity
  • Build and maintain SOPs that codify how each location should operate

Key facts

Hard skills

Project Management Online Communication ClickUp (Software) Inventory Management

Other skills

  • Problem Solving
  • Detail Oriented
  • Proactivity

About the company

Marco logo

Marco

Staffing & Recruiting

The Right Talent, Changes Everything. We believe the future of work is borderless. For decades, companies believed the best talent lived in their zip code. That the right hire was someone who lived nearby, walked into the office, and carried a familiar résumé. That world is gone. Today, the most ambitious, loyal, and capable people aren’t just in San Francisco, New York, or London. They’re in Manila, Bogotá, Buenos Aires, Cape Town. They’re in places where talent outpaces opportunity—where hunger, drive, and creativity are abundant. At Marco, we believe the world’s best companies will be built by those who embrace this shift. We exist to give you an unfair advantage. Not through software. Not through shortcuts. But through people. We search the globe for the top 1% of talent. We put them through our 5-3 system. Five layers of vetting, three layers of training. Built in collaboration with the world’s best business operators and creators. The result isn’t outsourcing. It’s leverage. Leverage to do more, faster. Leverage to reinvest resources into growth. Leverage to build the kind of company your competitors can’t keep up with. We named our company after Marco Polo—the explorer who connected worlds. Because that’s what we’re doing: connecting the world’s top talent with the world’s boldest companies. The next generation of legendary teams won’t be confined by borders. They’ll be discovered. Trained. Empowered. With Marco. Let's Go, The Marco Team

Company details

IndustryStaffing & Recruiting
Company size11 - 50

Links

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Job description

Type: Full-Time

Location: Remote

Work Timezone: U.S. / North America

Compensation: $1,100-$1,500/month USD

 

About Marco: Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless—and that exceptional people come from anywhere.

The Role & Our Client:

Our client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12–18 months. They're hiring an Operations Coordinator to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly.

If you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler — this is a high-trust role with significant room to grow as the brand expands.

Responsibilities - What You'll Do:

  • Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.

  • Location ops oversight: Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time.

  • Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.

  • SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.

  • Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.

  • Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.

  • Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.

  • Continuous improvement: Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets.

  • CEO Support:

    • Calendar support

    • Inbox triage

    • Meeting notes

    • Follow-up tracking

    • ClickUp action items

    • CEO priority tracker

    • Light research and special projects

Must Have:

  • Fluent English: C1/C2 level (written and spoken).

  • 1–3+ years in operations, account management, or coordination roles at a fast-paced company.

  • Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).

  • Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).

  • Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms.

  • Strong written communication for cross-team and cross-location coordination.

  • Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets.

Bonus Points

  • Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses.

  • Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems.

  • Experience building or maintaining SOP documentation libraries.

  • Comfort with AI-assisted workflows (ChatGPT, automation tools, agent setup).

  • Experience supporting franchise operations or onboarding new locations.

Details:

  • Work Location: Remote

  • Work Timezone: U.S. (must overlap with U.S. business hours)

  • Compensation: $1,100–$1,500/month USD

  • Fully remote role with long-term career growth as the brand expands toward 17+ locations

  • Direct collaboration with the Founder, Director of Operations, and Chief of Staff

  • High-trust environment with significant exposure to franchise operations and scaling decisions

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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