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Operations Coordinator

Role overview

Qualifications

  • Excellent written and verbal English communication skills
  • Highly detail-oriented with a proven ability to design and improve processes
  • Self-motivated, results-driven, and capable of working with limited supervision
  • Strong cross-functional collaboration skills with the ability to work with multiple departments

Responsibilities

  • Design, implement, and iteratively improve company-wide processes and templates to ensure clarity and measurable results
  • Create supporting materials including templates, onboarding emails, and explainer content; record walkthroughs of process improvements
  • Coordinate with department managers and teams to ensure adherence to processes and accurate project and financial tracking
  • Engage with team members across functions to learn workflows, collect feedback, and drive data-informed enhancements

About the company

Wesrom Corporation logo

Wesrom Corporation

IT Services & IT Consulting

Wesrom is a Software Development and Marketing Firm with offices in the UK. Our mission is to help companies build software, successfully take it to market, and ultimately give back to society.Unlike other agencies and internal we deliver more than just flexible access to developers, we:- Provide access to a team of business and marketing experts to ensure that your project is successful.- Deliver certainty of budget, no hidden costs, flexible payment terms, and zero financial risk with our 1-year warranty which covers any and all post-delivery software related issues.- 50% of all revenue we generate at our standard rates we provide as services rendered to nonprofits or charities of our client's choice, further increasing the return from their investment in the form of extra connections, PR, and brand awareness.Want to know How? See Case Studies: https://wesrom.com/case-studiesWE HELP BUSINESSES AND TEAMS:GET MORE CLIENTS Marketing Strategy Business Blogging Social Media Thought Leadership (PR) Website Optimization (SEO/CRO) PPC Ad Campaign INNOVATE AND EXPAND Website Development eCommerce Stores Online Web Apps Mobile Apps Technical Support Quality Assurance GROW AND SCALE Life Coaching Executive Coaching Live Training Events Team Management Marketing Scaling Development Scaling

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size11 - 50

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Job description

“The Only Way To Do Great Work

Is To Love What You Do.”

- STEVE JOBS



Wesrom’s goal is to create a better tomorrow by helping organizations reach their full potential via marketing, software development, and coaching services.

We don’t have any job openings in Wesrom. But if you’re interested in building a life-long career, then we’d definitely like to meet you.

We are a non hierarchical organization composed of passionate professionals. This means the people making decisions are also the ones implementing them.

You might fit in well at Wesrom if you enjoy teaching yourself whatever you need in order to get things done, and if you enjoy working with a team.




MEMBER BENEFITS

To help you build the lifestyle you want.



Generous Salary

Monthly, stable income you can count on, right from the start. Money by itself doesn’t make anyone happy, but it sure helps.



Cash Bonuses

Rewards for performance, achievements, and occasional challenges. Dedication and fast-paced progress are highly appreciated and rewarded within Wesrom.



Fitness Allowance

This can include anything from gym memberships, pilates classes, a fitness coach, sports event fees, or even equipment. We suggest you proactively find ways to keep yourself healthy and fit.


Health and dental care

Regular checkups and whatever else you need. Though Wesrom members tend to be healthier than most people, we still get sick sometimes. But don't worry, we've got you covered.



Borderless career

Work from home, another city, or even another continent, whilst still growing your career. We encourage you to travel as much as you wish and enjoy our world's beautiful places and experiences.



40-Hour work weeks

Though our passion for our craft makes most of us put in a few extra hours, no one will ever tell you to work outside of your schedule. Not a peer, nor a team leader, and not even the CEO.



Unlimited Vacation Days

Want to go on a trip from Friday to Monday? Go for it! Feel like you just don't wanna work today? No worries! As long as you delivered your due tasks, or asked a team member to help you, we don't mind.



Savings Account

We want you to become financially independent. We have a strong belief work should be a pleasure, not a necessity. We'll put aside the equivalent of 10% of your salary into a savings account.



Education Allowance

Whether you're interested in gaining skills within your career, or you want to learn something outside of work, it's OK with us. We support any initiative you feel adds value to you, as a person.



Equipment Allowance

We want you to have access to all the tools you need (and want :). A new laptop, a phone, a pair of headphones, you name it and we’ll get it for you.


OPERATIONS COORDINATOR


The various companies under Wesrom management have seen tremendous growth over the past three years. We now employ tens of engineers and marketing managers who simultaneously service several dozen clients. Naturally, some tasks get overlooked, but that's only because you're not on the team yet.


Here’s who we’re looking for:


Firstly, just to get this out of the way: You should have great English. There's no way around this one as you'll be creating processes and writing standards that every other member of our companies will follow, to the letter. You’re the type of person who is result driven, that doesn't waste their time creating systems and processes no one will use because they're too complex. You understand how people think and work and are constantly updating your knowledge to ensure every process you develop is easy to follow and will generate great results.

You find and learn everything you need to excel within your role, including doing research on technical, industry-specific aspects and staying up-to-date on industry best-case practices. When you say “I’ll take care of it” we know it’ll be done well. You get excited when you’re tasked with both creating detailed processes from scratch and improving specific parts of other processes or creating content to better explain them.


If you were working for us, here are some of the things you would have done last week:


  • Created a new section with 27 tasks in our PR process

  • Recorded your screen explaining the improvements made on the Outreach process

  • Checked up with 2 department managers to ensure teams are following process

  • Hopped on 3 calls with members to learn exactly what they do and why

  • Written a new email template to be used when onboarding new clients

  • Checked if all project and financial tracking sheets are updated correctly


Here are some other things you might do:


  • Measure the end result of your efforts (eg: more clients or better communication)

  • Have regular calls with leadership around what else can be improved

  • Create new processes from scratch, including templates and explainer videos

  • Systematically talk with every single member to understand how they work

  • Drop in on both client calls and internal meetings to get a pulse on things


Characteristics that qualify you for the role:


  • You are highly detail oriented

  • You don't obsess over doing things a specific way. Instead, you find the best way

  • You get your kicks from knowing your processes led to better/faster results

  • You’re a dedicated and helpful team player

  • Are highly motivated and maintain high levels of productivity with limited supervision

  • You’re a master of both written and verbal communication, specifically in English



GET IN TOUCH


If you feel that you, or someone you know, was perfectly described above, send an email to robert@wesrom.com with relevant work samples and tell us about your strong desire to join Wesrom.

Please include the Position Title in the subject of the email.


Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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