Client Care Representative

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business. 

Deadline to apply: End of day 08/09/2026

Working hours

Monday – Friday 9:00 am - 6:00 pm Pacific Time Zone coverage 

Location requirements

Open to remote, USA

Why this job is exciting

The Client Care Representative offers the opportunity to make a meaningful impact every day. You'll serve as the central connection between customers, field engineers, and internal teams, ensuring projects move forward seamlessly while delivering an exceptional customer experience.

Success in this position comes from curiosity, adaptability, and a willingness to continuously learn. As our business evolves, you'll have the opportunity to develop new skills, solve unique challenges, and play a key role in improving processes that directly influence customer satisfaction and operational success.

What you will do

• Serve as a point of contact for customers, providing responsive, professional support by phone and email.
• Coordinate and schedule field engineers, ensuring all required information is gathered for successful onsite visits.
• Maintain confidentiality and security of customer support tickets, records, and sensitive information in accordance with company policies.
• Manage customer requests from intake through resolution, providing timely follow-up and clear communication.
• Maintain accurate customer records, service documentation, and detailed CRM updates.
• Support internal teams by gathering information, preparing reports, and assisting with administrative coordination.
• Create and distribute professional correspondence, reports, spreadsheets, and other business documents.
• Maintain accurate scheduling, tracking, and departmental documentation, including time and expense records.
• Build strong relationships with customers and cross-functional teams to ensure a high-quality customer experience.
• Continuously identify opportunities to improve workflows, streamline processes, and enhance service delivery.
• Stay informed on company products, services, and initiatives to confidently support customers and internal stakeholders.

Who you are

• Strong organizational skills with the ability to prioritize competing demands, adapt quickly, and manage multiple projects simultaneously.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Strong critical thinking and problem-solving abilities, with confidence navigating new situations and learning on the job.
• Proficiency with Microsoft Office
• Experience using CRM or customer management systems(desired)
• A combination of education, training, and relevant experience that demonstrates success in customer service, operations, or administrative support.

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:  

• Four weeks of annual accrued PTO   
• Seven paid national holidays  
• Medical, dental, vision options   
• Company-paid life insurance, short and long-term disability  
• Voluntary benefits such as critical illness and accident  
• Voluntary Legal Shield and identity theft protection   
• Discretionary annual 401k match plan  
• Generous employee referral bonus plan  
• Employee Assistance Program  
• Access to over 90,000+ courses in ADP My Learning   
• StandOut employee engagement tools
• Eligible to apply for NexusTek Technical Academy or Leadership Academy  

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.

Interview Process Below is our typical interview process for this role:

Application Stage - Thanks for showing interest! Complete the Culture Index Survey offered through our application questions

• Culture Index is offered in 30 languages - request in your native language!
• Link:https://go.cultureindex.com/p/NbPACaImKIiLzYBCH

Screening Stage - Let's get to know each other! Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory 30 minute phone screening

Interview Stage – We’ll dive into your experience more in depth

• 1- hour interview with Hiring Manager and team member(virtual)
• 30 minute interview with the Sr. Director, Operations
• References: 3 professional references with at least one being someone who directly managed you 

• You are welcome to request additional conversations with team members you didn’t get to meet during the process 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US

Rev. 2026.06.08