The hourly rate is:

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

Key Responsibilities:

• Configure, maintain, and validate client product setup, including user access, portal logins, password administration, product-line setup, and mailbox setup.
• Set up and maintain Direct Repair Program (DRP) configurations so repair facilities can receive electronic assignments from insurance carriers.
• Enter setup information for new customer rollouts and ongoing maintenance post implementation rollouts based on requirements provided by implementation teams.
• Review incoming requests, follow documented processes, and use available resources to determine the appropriate setup, routing, or response.
• Respond to internal and external customer questions related to setup, access, configuration maintenance, routing, and product support.
• Troubleshoot access and setup issues, escalating or partnering with internal teams when additional support is needed.
• Partner with Implementation, Client Support, Automotive Services Group, and other internal teams to resolve requests and clarify customer requirements.
• Maintain CLEAR records to support ongoing configuration maintenance.
• Manage a high volume of detail-oriented work while balancing accuracy, quality, and productivity in a fast-paced environment.

Requirements:

• High school diploma or equivalent required; college degree preferred.
• 1 to 2 years of customer service, administrative support, data entry, or related experience.
• Strong attention to detail and accuracy when entering, reviewing, or maintaining information.
• Ability to organize and prioritize multiple requests while meeting quality and productivity expectations.
• Comfort following documented processes, adapting to workflow changes, and identifying when additional guidance is needed.
• Ability to work independently in a fast-paced environment while maintaining a high level of accuracy.
• Clear written and verbal communication skills with the ability to collaborate with internal teams and customers.
• Working knowledge of Microsoft Outlook, Excel, and Word.
• Availability to work Monday through Friday, 10:00 AM to 7:00 PM Central Time. Occasional voluntary weekend overtime may be available during catastrophe-response periods.

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.