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Customer Service Coordinator

ICONMA

Role overview

Qualifications

  • High school diploma or G.E.D
  • Zero to four years previous experience
  • Strong organizational skills
  • Customer service skills

Responsibilities

  • Creates, assigns, and updates customer tickets daily
  • Communicates with customers about service issues and works with internal departments for resolution
  • Uses Client programs and software tools to manage various tasks
  • Utilizes effective listening and communication skills to identify problems and needs

Key facts

Hard skills

Organizational Structure

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Basic Internet Skills

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our Client, a Waste Disposal company, is looking for a Customer Service Coordinator for their Remote location.
 
Responsibilities:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Other minor duties may be assigned.
  • Creates, assigns, and updates customer tickets daily.
  • Communicates with customers about service issues and works with internal departments for resolution.
  • Uses Client programs and software tools to manage a variety of tasks, benefit changes, ticket requests, customer inquiries and various other needed assignments.
  • Utilizes effective listening and communication skills to identify problems, needs, and opportunities
  • Additional duties as necessary
  • Adequate use of telephony system
  • Basic computer skills (utilizing online resources)
  • Emphasis will be on providing customer service, handling service issues, working with internal departments within Client
 
Requirements:
  • High school diploma or G.E.D, and zero to four years previous experience.
  • Preferred: High school diploma or G.E.D, plus additional or specialized training, and zero to four years previous experience.
  • Other Knowledge, Skills or Abilities Required
  • Strong organizational, customer service, writing and communication skills
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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