Location: Remote based in Colombia
Terms: 6 month contract moving to permanent / Full-Time 40h weekly
Salary: Monthly Gross 3.5M Colombian Pesos
Schedule: Monday to Sunday– Rotational 8h shifts covering 1pm to 1am
This is an exciting opportunity for an experienced Customer Support Advisor. This is a 6 month fixed contract ( with 30 days probation) moving to indefinite contract based on performance to work remotely from Colombia.
This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.
Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time.
ABOUT THE TEAM
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.
WHAT YOU'LL BE DOING
Customer Support:
- Resolve customer issues related to purchase, orders Resolve customer issues related to purchase, orders, shipping, and warranty with precision.
- Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
- Deliver premium customer service through both chat, email and phone channels.
- Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
- Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.
- Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
- Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
- Maintain up-to-date knowledge of our products and services to effectively assist customers.
- Contribute to the creation and updating of knowledge base articles for internal and customer reference.
- Demonstrate empathy and active listening skills during customer interactions.
- Communicate complex concepts in a clear and understandable manner.
- Adhere to established quality standards in all customer interactions.
- Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
