• Manage incoming customer enquiries via email and phone follow-ups, categorising requests and escalating high-priority matters when required.
• Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow-ups.
• Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions.
• Coordinate technician schedules and assist with job allocation using the company’s cloud-based systems.
• Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately.
• Support the business owners with general administration, task management, and keeping projects organised.
• Build strong knowledge of the company’s products and processes to eventually handle more customer enquiries independently.
Client Information
The Company is an Australian developer and manufacturer of specialized healthcare and nurse call communication systems.
Must Haves
• Open to Filipinos ONLY based in the Philippines.
• At least 2 years of experience in Customer Service
• Strong written and verbal English communication skills.
• Previous experience in administration, customer service, coordination, or operations support.
• Ability to communicate confidently with customers and internal teams.
• Strong organisational skills and ability to manage multiple tasks.
• Excellent attention to detail with reporting and documentation.
• Comfortable learning new systems and technology.
• Ability to take initiative and proactively follow up on outstanding tasks.
Nice to Haves
• Experience working with technical, engineering, manufacturing, healthcare, or technology businesses. • Experience with customer relationship management systems or job management platforms.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
