Teladoc Health
Telehealth & Telemedicine
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At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
A Collections Specialist role is available for a detail-oriented professional responsible for managing outstanding balances and fostering positive relationships through clear communication and exceptional customer service. Key duties include resolving payment issues, focusing on aged accounts, collaborating with internal and external stakeholders, documenting interactions, and meeting productivity standards.
We are seeking a dedicated and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for effectively managing outstanding balances while delivering exceptional customer service to both internal stakeholders and external clients. Your ability to communicate clearly and empathetically will be key in fostering positive relationships, ensuring timely payments, and contributing to our overall financial health. If you are motivated by challenges and enjoy working in a collaborative environment, we invite you to apply and become a vital part of our team!
Essential Duties
Focus heavily on collections of assigned accounts that have balances open greater than the payment terms
Identify reasons for delinquency and resolve issues preventing payment within invoice terms
Reconciliation of open and closed invoice transactions/payment receipts to explain amounts due
Collaborate with internal and external customers to resolve collection issues, determine root causes, and recommend process improvement changes
Lead conference calls with customers, sales Client Managers, Billing, and others to determine open A/R balances and action plans to drive resolution
Research and respond to internal and external calls/emails promptly
Accurately document each internal/external customer engagement in the business systems according to work process guidelines
Meet or exceed productivity standards in the completion of daily and monthly assignments
Facilitate and negotiate account resolution
Research and log adjustments requests for accounts that require reconciliation activities
Partner with the Cash Applications and Billing organizations to resolve missing or unclear payment applications
Required Qualifications
1-3 years’ experience in business-to-business collections
Intermediate to Advanced Microsoft Excel skills
Knowledge of debits, credits and account reconciliation
Strong critical thinking and problem-solving skills, good judgment, and follow-through
Professional in verbal and written English communication
Works well in a team environment and ability to adapt to process changes due to growth
Strong knowledge of Order, Billing and A/R payment cycles
Preferred Qualifications
Experienced in day-to-day use and navigation on an Oracle platform
Experience with Excel VLookup and Pivot Tables
Ability to think conceptually and analytically about impacts on accounts
Knowledgeable of quality improvement processes desired
Quick learner and self-starter who can work effectively in a fast-paced environment
Knowledgeable of quality improvement processes desired
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
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