Guild Case Manager

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for an experienced Workers Compensation Case Manager to join EML’s Specialised Insurance Group (SIG) and support the Guild Insurance portfolio.

As a Case Manager, you will initially undertake a 6-month secondment with Guild Insurance, managing a portfolio of physical and psychological claims while supporting key transition activities as Guild joins EML. Following the secondment, you will transition into an ongoing role within SIG, continuing to support the Guild Insurance portfolio.

In this role, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process. This may include determining claim liability, managing treatment, processing payments, attending case conferences and implementing recovery and return to work outcomes. Your empathetic and supportive approach will help injured workers navigate their recovery journey with confidence.

If you are looking to broaden your claims experience, be part of an exciting integration project and continue your career within a specialised and values-driven environment, then this role is for you.

This is a 6-month secondment opportunity based in Guild Insurance's Martin Place office, before transitioning permanently into EML's Specialised Insurance Group (SIG).

YOUR RESPONSIBILITIES

• Proactively manage mental health and physical claims, drawing on your exceptional customer service and decision-making skills to make a positive impact every day
• Support transition activities relating to the integration of the Guild Insurance portfolio
• Prepare and implement strategies within required timeframes to achieve optimal outcomes and minimise claim costs
• Liaise regularly with internal and external stakeholders to progress strategies and actions
• Facilitate active participation of injured workers and employers in recovery and return to work planning
• Proactively manage rehabilitation providers and approve rehabilitation and wellness plans in line with guidelines
• Undertake ongoing reviews relating to entitlements and payments
• Conduct claims reviews with clients as required
• Facilitate case conferences as required
• Undertake face-to-face meetings with customers as required

ABOUT YOU

• Minimum 18 months Workers Compensation Case Management experience
• Previous experience managing physical and psychological injury claims
• A high level of empathy and resilience when supporting injured workers through a customer-centric approach
• Proactive, strategically focused and able to think creatively when engaging with workers, employers, providers and families
• Strong communication skills with the ability to build rapport, confidence and trust
• An ability to actively listen and understand what matters most to the customer to support recovery and return to work
• Passionate about our purpose of helping people get their lives back