Bridge Technology and Business Impact as an IT Operational Analyst

Are you a problem-solver who enjoys connecting business needs with innovative technology solutions? Liberty Dental Plan is looking for an IT Operational Analyst who can identify opportunities for improvement, collaborate across teams, and help drive the continuous enhancement of critical business systems and processes.

About the Role

The IT Operational Analyst serves as a vital link between business stakeholders and IT teams, ensuring technology solutions align with operational goals and business requirements. This role focuses on analyzing system performance, identifying technical deficiencies, gathering and documenting requirements, and supporting the implementation of solutions that improve efficiency and business outcomes.

If you're passionate about process improvement, business analysis, technology operations, and cross-functional collaboration, this is an opportunity to make a meaningful impact within a growing organization.

What You'll Do

Business & IT Partnership

• Serve as the primary liaison between business units and IT teams.
• Translate business needs into clear technical requirements and actionable solutions.
• Build strong relationships with stakeholders while ensuring alignment between technology initiatives and business objectives.
• Provide regular updates on project progress, system enhancements, and issue resolution efforts.

Requirements Gathering & Analysis

• Work closely with stakeholders to gather, document, and validate business requirements.
• Analyze existing systems and processes to identify performance gaps, technical deficiencies, and opportunities for improvement.
• Maintain comprehensive documentation for requirements, process changes, and implemented solutions.

Solution Development & Operational Support

• Partner with IT teams to design and implement solutions that improve system functionality and performance.
• Support the diagnosis and resolution of technical issues to minimize operational disruptions.
• Apply knowledge of Robotic Process Automation (RPA), APIs, and web applications when troubleshooting and implementing technology solutions.
• Monitor ongoing system effectiveness and recommend improvements.

Continuous Improvement

• Identify opportunities to optimize IT systems and business processes.
• Support technology initiatives that improve operational efficiency, user experience, and organizational effectiveness.
• Contribute to a culture of innovation, collaboration, and continuous improvement.

What You'll Bring

Required Qualifications

• Graduate degree in Information Technology, Business Administration, or a related field.
• Minimum of 2 years of experience in an IT operational role with a focus on business analysis and systems improvement.
• Strong analytical skills and the ability to identify, evaluate, and resolve technical issues.
• Excellent communication and interpersonal skills with the ability to collaborate across technical and non-technical teams.
• Ability to manage multiple priorities and projects in a dynamic environment.

Technical Skills & Experience

• Knowledge of data analysis, SQL, and reporting tools.
• Experience with business analysis methodologies, process modeling, and IT troubleshooting.
• Understanding of IT systems, operational processes, and systems improvement initiatives.
• Familiarity with Robotic Process Automation (RPA), API integrations, and web-based applications.
• Strong documentation and organizational skills.

Success Factors

• Strong critical thinking and problem-solving abilities.
• Ability to work independently while contributing effectively within a team environment.
• Comfortable navigating complex challenges with limited standardization.
• Detail-oriented with a passion for process improvement and operational excellence.

Career Growth Opportunities

Liberty Dental Plan's IT Operational Analyst career path offers opportunities for advancement based on experience and expertise:

• Associate IT Operational Analyst: Entry-level support and operational responsibilities.
• IT Operational Analyst: Independent contributor serving as a liaison between business and IT teams.
• Senior IT Operational Analyst: Leads complex projects and mentors team members.
• Principal IT Operational Analyst: Provides strategic leadership, enterprise-level expertise, and consultation to senior stakeholders.

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll have the opportunity to work alongside talented professionals dedicated to improving business operations through technology. You'll contribute to meaningful projects, gain exposure to cross-functional initiatives, and play a key role in helping the organization deliver innovative and effective solutions.

If you're ready to leverage your analytical mindset, technical expertise, and collaborative approach to drive business success, we encourage you to apply.

Apply today and help shape the future of operational excellence through technology at Liberty Dental Plan.