Senior Provider Network Assistant

Ready to take your provider network expertise to the next level? Join a collaborative team where your knowledge, problem-solving skills, and leadership will help drive operational excellence and strengthen provider relationships across our network.

About the Role

Liberty Dental Plan is seeking an experienced Senior Provider Network Assistant to provide advanced support for provider recruitment, network maintenance, and administrative operations. In this highly visible role, you will partner closely with Network Managers and Provider Network leadership to ensure accuracy, compliance, efficiency, and exceptional provider service.

This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment, enjoys solving complex challenges, and is passionate about building strong provider relationships while mentoring others.

What You'll Do

• Manage multiple Outlook inboxes and respond to escalated provider inquiries from provider offices and internal departments.
• Troubleshoot advanced provider web portal issues and support providers through resolution.
• Lead provider recruitment efforts, including outreach for complex cases involving missing or incomplete documentation.
• Develop, track, and distribute provider communications, notices, and updates via email and fax.
• Conduct advanced provider verification activities, including roster maintenance, appointment availability validation, and contract compliance reviews.
• Review online provider contract submissions to ensure accuracy and completeness prior to leadership review.
• Audit provider contracts, updates, and terminations to ensure compliance with internal standards and procedures.
• Create and coordinate meeting agendas, materials, and follow-up action items.
• Maintain tracking tools and reports used for project oversight and operational monitoring.
• Conduct research and analysis related to provider network systems, processes, and data initiatives.
• Provide guidance, training, and support to junior team members.
• Assist with special projects and additional responsibilities as assigned.

What You'll Bring

Required Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience.
• Minimum of 2 years of experience in dental office management, managed healthcare, sales, customer service, or a related field.
• Minimum of 1 year of provider network experience or experience working within a Dental PPO or DHMO environment.
• Strong verbal and written communication skills in English.

Preferred Skills & Experience

• Advanced customer service skills with experience managing escalated issues and provider concerns.
• Strong organizational, time management, and project coordination skills.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently, identify solutions, and manage competing priorities.
• Knowledge of dental terminology, provider contracting processes, and credentialing.
• Experience coordinating initiatives and meetings across multiple departments.
• Bilingual communication skills are a plus.

What Makes You Successful

• You are detail-oriented and committed to accuracy.
• You remain professional and composed when handling challenges and escalations.
• You excel at balancing multiple priorities and meeting deadlines.
• You communicate effectively with providers, colleagues, and leadership.
• You enjoy supporting team success and sharing knowledge with others.
• You are proactive, resourceful, and focused on continuous improvement.

Work Environment

This position is primarily performed in an office environment and involves extended periods of sitting, computer work, typing, and close-range visual focus.

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll play an important role in supporting a strong and successful provider network. You'll collaborate with experienced leaders, contribute to key operational initiatives, and have opportunities to expand your expertise while making a meaningful impact on provider and organizational success.

If you're a motivated professional with provider network experience and a passion for operational excellence, we encourage you to apply today.