Pharmacy Tech I

Our Client, a Retail Pharmacy company, is looking for a Pharmacy Tech I for their Remote location.
 
Responsibilities:

• Work a designated outbound call queue focused on prescription refill renewal requests.
• Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
• Clearly communicate prescription details and refill requests to provider offices.
• Accurately document call outcomes and authorization information in company systems.
• Follow established call scripts, workflows, and compliance guidelines.
• Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
• Maintain productivity and quality standards while working through assigned workloads.
• Identify and document barriers to obtaining refill approvals.
• Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
• Participate in training sessions, team meetings, and coaching opportunities as required.

• Strong verbal communication and professional phone etiquette.
• Ability to speak confidently with physician office staff and healthcare professionals.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Strong attention to detail and accurate documentation skills.
• Ability to manage repetitive tasks while maintaining quality and focus.
• Ability to set up computer, vpn and other applcaiton at home
• Ability to work independently and as part of a team.
• Preferred Qualifications
• Previous experience in a call center, healthcare, pharmacy, or customer service environment.
• Familiarity with prescription refill processes and medical office workflows.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Performance Expectations
• Meet established productivity goals for outbound call volume.
• Maintain accurate and complete documentation of all interactions.
• Demonstrate professionalism and courtesy during all provider office interactions.
• Adhere to quality, compliance, and attendance standards.
• Support team goals related to turnaround times and refill authorization completion rates
• Top Three Skills
• High-Volume Outbound Call Center Experience
• Required Depth
• Minimum 1 year
• Comfortable making 100+ outbound calls daily
• Strong phone presence
• 2. Pharmacy / Refill Authorization Experience
• Required Depth
• Prescription refill workflow exposure
• Physician office communication
• Pharmacy operations knowledge
• 3. Self-Sufficiency in a Remote Environment
• Required Depth
• Ability to work independently
• Comfort troubleshooting technology
• Ability to set up workstations and equipment
• Verifyable High School Diploma or GED Required

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities