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Claims Adjuster - General Liability

ICONMA

Role overview

Responsibilities

  • Independently investigate and manage a full caseload of CGL claims, including premises liability and product liability.
  • Analyze complex policy language to determine coverage applicability.
  • Conduct comprehensive liability investigations and evaluate injury severity.
  • Manage litigated files and participate in mediations and settlement conferences.

Key facts

Hard skills

Policy Analysis Liability Law Risk Financing Litigation Management Code Coverage Process Improvement

Other skills

  • Communication
  • Problem Solving
  • Teamwork
  • Time Management

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

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Job description

Our Client, a Business Solutions company, is looking for a Claims Adjuster - General Liability for their Chicago, IL location.
 
Responsibilities:
  • Claim Investigation & File Ownership:
  • Independently investigate and manage a full caseload of CGL claims, including but not limited to premises liability, slip and fall, product liability, construction defect and construction-related losses, and contractual liability exposures.
  • Drive timely claim resolution through proactive file management, strategic planning, and adherence to best practices in diary management and documentation.
  • Coverage Analysis & Policy Interpretation:
  • Analyze complex policy language, including insuring agreements, endorsements, exclusions (e.g., ongoing/completed operations, additional insured provisions), and limits to determine coverage applicability.
  • Draft clear, defensible coverage position letters, including reservation of rights and denial letters, consistent with jurisdictional requirements and client expectations.
  • Liability & Damages Evaluation:
  • Conduct comprehensive liability investigations, including: 
  • Review and analysis of incident reports, contracts, lease agreements, and indemnification provisions
  • Identification and application of contractual risk transfer provisions
  • Obtaining and evaluating recorded statements, expert opinions, photographs, and surveillance
  • Evaluate injury severity, medical treatment, and long-term exposure, including review of medical records, bills, and independent medical evaluations (IMEs) where applicable.
  • Establish, maintain, and adjust reserves in accordance with claim developments and severity exposure.
  • Litigation Management:
  • Manage litigated files, including the retention and direction of defense counsel.
  • Provide strategic oversight on litigation plans, budgets, pleadings, discovery, and dispositive motions.
  • Participate in mediations, settlement conferences, and trial preparation, ensuring alignment with client and organizational strategies.
  • Settlement & Negotiation:
  • Negotiate settlements within delegated authority while balancing cost containment and risk exposure.
  • Evaluate settlement value based on liability, damages, venue, and litigation risks, and escalate appropriately when exceeding authority.
  • Risk Transfer & Subrogation:
  • Identify, evaluate, and pursue risk transfer opportunities, including: 
  • Additional insured tenders
  • Contractual indemnity provisions
  • Subrogation potential
  • Coordinate with coverage counsel, carriers, and third parties to maximize recovery and proper allocation of liability.
  • Client & Stakeholder Communication:
  • Maintain proactive, professional communication with insureds, claimants, brokers, clients, and internal stakeholders.
  • Provide detailed status updates, large loss reports, and claim summaries tailored to client-specific reporting requirements.
  • Documentation, Compliance & Quality:
  • Maintain thorough, accurate, and timely file documentation to support claim decisions and audit readiness.
  • Ensure compliance with applicable state regulations, client service instructions, and internal audit and quality standards.
  • Participate in internal and external audits, file reviews, and continuous improvement initiatives.
  • Additional Functions and Responsibilities:
  • Support organizational quality initiatives, audit programs, and operational excellence efforts.
  • Contribute to process improvement, knowledge sharing, and team development activities as needed.
  • Perform other duties as assigned.
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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