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Process Engineer/Operations

ICONMA

Role overview

Qualifications

  • At least 5 years of Healthcare experience.
  • 5+ years of process improvement and program management experience.
  • 5 or more years experience working in either matrix environments or high-collaboration organizations.
  • Lean or LSS equivalent certification.

Responsibilities

  • Clarify purpose and define process start/end points
  • Identify stakeholders, SMEs, and decision owners
  • Review existing SOPs, job aids, policies
  • Map each step (include handshakes, tooling, timing, etc)

Key facts

Hard skills

Process Improvement RACI Matrix Pharmacy Benefit Management Conflict Resolution

Other skills

  • Program Management
  • Team Leadership
  • Communication

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our client, a Retail Pharmacy company, is looking for a Process Engineer/Operations for their Remote location.
 
Responsibilities:
  • Clarify purpose and define process start/end points
  • Identify stakeholders, SMEs, and decision owners
  • SME interviews and working sessions
  • Review existing SOPs, job aids, policies
  • Map each step (include handshakes, tooling, timing, etc)
  • List process steps as RACI rows
  • Identify roles or stakeholders as columns
  • Assign Responsible, Accountable, Consulted, Informed
  • Walkthroughs with SMEs and leaders
  • Confirm step accuracy and accountability
  • Resolve conflicts around ownership
  • Adjust map and RACI based on feedback
  • Finalize and publish process map and RACI
  • Link artifacts to SOPs, training, or governance processes
  • Confirm process owner and review cadence
  • Define how updates will be managed
 
Requirements:
  • At least 5 years of Healthcare experience.
  • 5+ years of process improvement and program management experience.
  • 5 or more years experience working in either matrix environments or highcollaboration organizations.
  • Lean or LSS equivalent certification.
  • Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team.
  • Experience building, developing, and leading high performing teams both directly and indirectly.
  • Experience driving long term strategies while delivering on near team objectives.
  • Preferred Qualifications:
  • Pharmacy Benefit Management Experience
  • Education:
  • Bachelor's Degree Required.
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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