Logo for Five Star Call Centers

Customer Support Representative - Internet Services

Five Star Call Centers

Role overview

Qualifications

  • 1 year previous call center/technical or troubleshooting experience preferred
  • Excellent communication and active listening skills
  • Strong attention to detail and accuracy
  • Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously

Responsibilities

  • Answer inbound customer calls regarding internet services
  • Troubleshoot internet connectivity service issues
  • Assist customers with starting, transferring, moving, or disconnecting services
  • Schedule technician appointments when necessary

Key facts

Hard skills

Other skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Detail Oriented
  • Computer Literacy
  • Communication
  • Active Listening
  • Time Management
  • Organizational Skills

About the company

Five Star Call Centers logo

Five Star Call Centers

Customer Experience & Contact Centers

Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers. How? It’s pretty simple. Passion. Authenticity. Happiness. We are passionate - over 35 years strong in the call center outsourcing industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – with each and every experience. We deliver with several solutions designed to fit your specific need - inbound call, email, chat, social media, text, outbound call support or more. All delivered through our Midwest-based associates. They are brilliant at bringing the best experience every day. We are not your ordinary call center. Visit fivestarcallcenters.com, and let’s talk about how we can support you. VISION: To provide world class customer contact solutions to our partners. MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner. FIVE PRINCIPLES: PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM FIVE VALUES: INTEGRITY: Doing what is right, in an honest and ethical manner. RESPECT: Treating each other, customers and business partners with consideration and dignity. ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions. TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community. APPRECIATION: Celebrating a culture of fun, achievement and gratitude.

Company details

IndustryCustomer Experience & Contact Centers
Company size1001 - 5000

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

 

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.

If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

 


Responsibilities
  • Answer inbound customer calls regarding internet services
  • Troubleshoot internet connectivity service issues
  • Assist customers with starting, transferring, moving, or disconnecting services
  • Schedule technician appointments when necessary
  • Process billing inquiries and collect payments securely
  • Research customer accounts to identify the correct services and provide accurate resolutions
  • Document every customer interaction in the appropriate systems
  • Update customer account information as needed
  • Navigate multiple systems while speaking with customers
  • Deliver professional, friendly, and efficient customer service on every call

    • Qualifications
  • 1 year previous call center/technical or troubleshooting experience preferred
  • Excellent communication and active listening skills
  • Strong attention to detail and accuracy
  • Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
  • Good troubleshooting and problem-solving abilities
  • Strong time management and organizational skills
  • The ability to remain calm and professional during challenging customer interactions
  • A willingness to learn new systems and technology
  • The ability to work independently in a remote environment while contributing to team success
    •

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Customer Service / Support Representative Related jobs

    Alabama (USA)Customer Service / Support Representative

    Other jobs at Five Star Call Centers

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.