Director, Service Delivery Logistics

Location: BG Remote, BE Remote, CZ Remote or UK Remote
 

About the Role

At GTT, we deliver secure global networking solutions that keep businesses connected around the world. As Director, Service Delivery Logistics, you will lead the strategy, planning, procurement and logistics activities that support our global Service Delivery and Assurance organisations. You will ensure the right suppliers, capabilities and processes are in place to deliver customer equipment efficiently while balancing cost, service quality and operational risk.

Working across Supply Chain, Logistics, Product, Sales and Service Delivery teams, you will own vendor performance, demand planning alignment and procurement execution across the region. You will play a critical role in enabling customer success through strong supplier partnerships, effective governance, and scalable logistics operations.

What You'll Be Doing

• Lead a critical team responsible for logistics operations and OEM/vendor management across the US and Europe.
• Drive planning, sourcing and distribution activities for CPE, uCPE and related technologies supporting customer deployments.
• Manage strategic relationships with OEM partners including Fortinet, Palo Alto, Aruba and other technology suppliers.
• Oversee procurement activities, including purchase order governance and progression through Oracle Procurement.
• Define and monitor supplier performance metrics covering service, quality, delivery and cost objectives.
• Collaborate with Product, Sales and operational teams to align vendor strategies with business priorities and customer demand.
• Identify supply chain risks and implement mitigation strategies to ensure continuity of service delivery.
• Provide forecasting, reporting, and regional insights to support informed business decisions.
• Partner with Assurance teams to optimize equipment replacement strategies and lifecycle management.

What We're Looking For

Essential:

• Experience within telecommunications, managed services, technology or complex B2B service environments.
• Strong knowledge of supply chain, procurement, logistics, and vendor management practices.
• Understanding of CPE, uCPE, licensing models and their role in managed service delivery.
• Proven ability to manage supplier performance and contractual accountability.
• Strong stakeholder management skills across global and cross-functional teams.
• Experience analysing demand and supply data to support operational planning and sourcing decisions.
• Knowledge of procurement governance, contract management, and risk mitigation.

Nice to have:

• 5+ years leading high-performing teams.
• Working knowledge of Oracle Procurement.
• Experience supporting AI-enabled initiatives and process improvement.

Why GTT

• Adaptive mindset: We continuously learn, evolve, and embrace change in a fast-moving technology environment.
• Collective impact: We collaborate across teams, functions and regions to achieve shared outcomes.
• Customer ownership: We take accountability for delivering positive customer experience and lasting business results.

You will join a global organization where strategic leadership, collaboration, and operational excellence have a direct impact on customer success and business performance.

Our Commitment

GTT is committed to building an inclusive, fair, and diverse workplace. We encourage applications from candidates of all backgrounds and experiences.