Webgility
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This is a remote position.
Webgility helps SMBs automate accounting and ecommerce operations. We make sure ecommerce books are always on and always reconciled, so every order, fee, payout, and settlement flows correctly into our customers' accounting systems, every month, without exception.
Our customers are product businesses selling across Shopify, Amazon, WooCommerce, and wholesale. They need their financials right, in time to make real decisions.
We don't just sell software. We sell the outcome.
Webgility is at an inflection point. Today we deliver our customers' outcome through software. Over the next several years, we will deliver it increasingly through agents and accounting partners, with human expertise concentrated where judgment matters most. The destination is an outcomes delivery company where software, agents, and expertise compose into the right answer for every customer.
We are creating the Chief Customer Officer role to own that journey.
The CCO sits on the executive team and owns the full post-sale experience: Customer Support, Customer Success, and Service Delivery. This person defines what customer success means at Webgility, builds the function, and is responsible for ensuring every customer achieves the outcomes they signed up for, with the right blend of software, agents, and human expertise behind them. They own the commercial result: gross revenue retention, expansion, and the long-term value of every account.
This is a stretch role. We're hiring for caliber, not title history. If you're a VP today running customer organizations and ready to operate at the executive table, this is built for you.
You'll join a distributed team of Support and Customer Success operators already serving thousands of customers. You'll have the mandate to add systems, automation, agents, and headcount to keep pace with growth, with the authority to redesign the function around what the next phase actually needs.
You've built and led customer organizations in B2B SaaS at a VP level and you're ready for the next step. You set strategy and execute it. You've owned a customer P&L, not just a retention score. You're credible in ecommerce and accounting workflows.
You think in workflows. You've personally led automation of business processes, not just used AI tools but designed the systems behind them. You have hands-on experience delivering service with a mix of humans and agents, and the judgment to know which work belongs to which.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
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