Remote LPN Customer Care Screener

Work From Home- LPN Customer Service

***Equipment Provided***

***Paid Training***

JOB REQUIREMENTS:
Support consumer contacts with a focus on those alleging illness or similarly related claims
Maintain a working knowledge of client products, services, and SOPs
Enter information into specific Customer Relations Management (CRM) Software while maintaining dialogue with a consumer
Track handling of escalated contacts per client protocols; provide follow up activities as required
Resolve escalated contacts to consumer and client satisfaction
Identify potential safety concerns using tools provided
Assess the severity of contacts related to Regulatory needs and alert appropriate team members as dictated by client protocols
Communicate and coordinate with client Quality Assurance, Regulatory, and Legal teams regarding the management of high priority cases

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED
Excellent communication skills both oral and written
Attention to detail as evidenced by concise documentation
Demonstrated success in problem solving and diffusing difficult callers
Ability to navigate multiple systems (CRM Software, ACD System, Email and Web Browser) while actively listening and entering information
Knowledge of program specific material
Ability to search databases to locate specific information
Strong organizational skills related to case management

OTHER JOB RESPONSIBILITIES
Continually maintain working knowledge of all company products, services, and promotions
May be required to work in one or multiple queues/skill sets over various customer contact channels (email, telephone, etc.)
Represent our client in a professional and positive manner
Handle numerous customer complaints promptly, accurately and efficiently
Enjoy working with customers and building professional relationships with coworkers
Bilingual skills (French or Spanish) not required but a plus

REQUIREMENTS INCLUDE
Registered Nurse (RN) or Licensed Practical Nurse (LPN)
Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
Experience in an environment in which customer interaction is required
Excellent oral and written communication skills in English (Spanish and/or French needed also)

TRAINING
Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
On-the-job training (Frequently Asked Questions, Job shadowing, etc.)

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.