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Clinical SME 1 - Communications Specialist

Aptive Resources

Role overview

Qualifications

  • Bachelor's degree (BA/BS)
  • Minimum 4 years of communications or public relations experience
  • Experience communicating within healthcare or health IT programs

Responsibilities

  • Develop communications materials supporting the EHR Modernization Communication Strategy
  • Conduct stakeholder outreach and engagement to ensure transparent messaging
  • Draft, edit, and manage communication products such as announcements and newsletters
  • Support communication planning for change-readiness activities

About the company

Aptive Resources logo

Aptive Resources

Business Consulting & Services

Aptive provides expertise in mission support, strategic engagement, health solutions and digital transformation. We support some of the most innovative and inspiring programs across the government, helping to improve performance, connect with people and navigate change. Led by CEO Rachele Cooper, a Navy Veteran and aerospace engineer, Aptive is headquartered in Alexandria, Virginia. Our hundreds of employees across the country are committed to shaping the future as we have for the last decade.Aptive is a Service Disabled Veteran Owned Small Business (SDVOSB) and Woman Owned Small Business (WOSB) headquartered in Alexandria, Virginia.∙ 2022 and 2021 Top Workplace (The Washington Post)∙ 2021 Best Places to Work in Virginia (Virginia Business)∙ 2020 Small Business Government Contractor of the Year (Northern Virginia Chamber of Commerce)∙ 2020 Best Places to Work (Washington Business Journal)∙ 2020 Vet100 Honoree – Institute for Veterans and Families

Company details

Company typeSME
IndustryBusiness Consulting & Services
Company size201 - 500

Links

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Job description

Job Summary:

The Communications Specialist develops and executes communications supporting the VHA Office of Clinical Informatics (OCI) in the stabilization, recovery, and Post Go-Live (PGL) operation of the Oracle Health Federal Electronic Health Record (EHR). The incumbent develops communications materials and conducts stakeholder outreach in alignment with VHA's organizational change management strategy, ensuring transparency in messaging and keeping stakeholders informed as system changes, enhancements, and process updates emerge.

 

Primary Responsibilities:
  • Develop communications materials supporting the EHR Modernization Communication Strategy, in alignment with the existing VHA organizational change management strategy.
  • Conduct stakeholder outreach and engagement to ensure transparent messaging as system changes, enhancements, and process updates emerge.
  • Draft, edit, and manage communication products: announcements, newsletters, talking points, briefings, FAQs, and leadership messages, using VHA standards and templates (no contractor branding).
  • Support communication planning for change-readiness activities, Go-Live events, and PGL Operations updates.
  • Coordinate communication review and approval workflows with Government stakeholders; maintain communication calendars and trackers.
  • Measure communication reach and effectiveness; recommend improvements to channels and messaging.
  • Support internal team communications, meeting materials, and executive-level presentations.
Minimum Qualifications:
  • Bachelor's degree (BA/BS).
  • Minimum 4 years of communications or public relations experience, including developing communications for large organizations.
Desired Qualifications:
  • Experience communicating within healthcare or health IT programs, ideally VA/VHA or EHR modernization.
  • Experience supporting organizational change management communications (Prosci-aligned).
  • Strong writing/editing skills and proficiency with Microsoft 365, SharePoint Online, and presentation design.

Additional Requirements (All Positions)

  • Ability to read, write, speak, and understand the English language.
  • Ability to obtain and maintain a favorable VA background investigation at the Low Risk / NACI level, including electronic fingerprinting and e-QIP submission.
  • All work must be performed within the United States; remote work is performed via VA-approved remote access (Citrix Access Gateway) in accordance with VA Handbook 6500 requirements.
  • Availability for occasional CONUS travel to VA Medical Centers (approximately 5-day site visits) in support of EHR Go-Live and Post Go-Live activities, as authorized by the Government.
  • Proficiency with Microsoft Office 365 applications; working knowledge of SharePoint Online, Power Apps, Power Automate, and Power BI is strongly preferred per the task order Quality Assurance Surveillance Plan.
About Aptive:

About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement:

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

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Marcus Rivera

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